Credit Card Disputes Specialist

1 week ago


bangalore, India beBeeCustomerResolution Full time

About the RoleAs a subject matter expert for credit card and Mastercard disputes, you will serve as an escalation point and case investigations agent. You will tackle customer scenarios, resolve issues, and inquiries following Mastercard rules and guidelines, as well as Regulation Z compliance.Key Responsibilities:Tackle a variety of customer scenarios and take action to resolve issues and inquiries following Mastercard rules and guidelines and Regulation Z compliance.Assist junior agents on the team with questions and complex scenarios.Dispute Resolution ExpertiseYou will possess in-depth knowledge of Mastercard rules and regulations, as well as a deep understanding of customer needs and concerns. Your ability to analyze complex situations and provide effective solutions will be essential in resolving disputes efficiently and fairly.Team CollaborationAs a key member of the team, you will work closely with other agents to share knowledge, best practices, and expertise. Your ability to communicate effectively and work collaboratively will be vital in achieving team goals and objectives.



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