Learning Operations Specialist

2 weeks ago

varanasi, India beBeeProgram Full time

About us:We're committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments worldwide. We do this by collaborating with top-tier universities across the globe. Our short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, businesses, and organizations.We've educated over 250,000 individuals across 80+ countries through our unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches.Founded in 2015, we have more than 2,000 employees globally and offices in various locations. We're valued at $3.2 billion and backed by leading investors.Role OverviewYou'll play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience.Key Responsibilities:Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines.Qualifications:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude.Detail-Oriented: High attention to detail in written communication and problem-solving.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools is preferred.Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.Why Choose Us?We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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