CELONA Private 5G

Dear Candidate,

Kindly find below JD.

Location - Noida, Chennai and Bangalore

Responsibilities & Qualifications

Responsibilities

• Handling tickets / Incidents via Service Now platform
• Lead technical incident calls as a SME
• Troubleshooting and providing break fix support to technical issues
• Perform root cause analysis of raised issues
• Defining process improvements and ensuring that the processes are adhered to
• Take shared ownership of resolving issues in a SLA driven environment
• Mentoring / training team members as a SME
• Testing and auditing as required from time to time
• Improves and maintains customer and employee satisfaction
• Work as part of a Follow the Sun support global support model

Technology Knowledge

• Extensive experience in Private 5G environment
• Celona technology specialist
• Cisco SDA
• Router - Cisco (BGP, EIGRP, MPLS, WAN)
• Switch – Cisco
• Load Balancer - F5
• SD-WAN experience a plus

Qualifications

• Min 8+ years of Network Engineer experience supporting global network infrastructures
• Experience in working as part of a global support (follow the sun) model
• Cisco CCIE and other industry standard networking certifications
• Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
• Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems
• Extensive hands-on experience with:
• Cisco Prime
• Cisco Wireless LAN technologies
• Cisco WLAN Controllers
• Cisco SDA
• Cisco ASR, ISR and Catalyst product families
• Cisco Meraki Devices MS and MX Series.
• F5 Load balancers
• Cisco SD-WAN

Soft Skills

• Excellent verbal and written communication skills (English)
• Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
• Excellent customer handling skills
• Ability to handle high pressure situations
• Can drive HCL’s value and its methodology

Certifications

• CCIE
• CCIE Enterprise Wireless
• CCIE Enterprise Infrastructure
• CCIE Service Provider
• F5-CSE/ F5-CTS
• 300-415 ENSDWI certification
• ITIL v4