CELONA Private 5G

6 days ago

uttar pradesh, India HCLTech Full time

Dear Candidate,Kindly find below JD.Location - Noida, Chennai and BangaloreResponsibilities & Qualifications Responsibilities Handling tickets / Incidents via Service Now platformLead technical incident calls as a SMETroubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issuesDefining process improvements and ensuring that the processes are adhered to Take shared ownership of resolving issues in a SLA driven environmentMentoring / training team members as a SME Testing and auditing as required from time to time Improves and maintains customer and employee satisfaction Work as part of a Follow the Sun support global support modelTechnology Knowledge Extensive experience in Private 5G environmentCelona technology specialistCisco SDARouter - Cisco (BGP, EIGRP, MPLS, WAN)Switch – CiscoLoad Balancer - F5 SD-WAN experience a plusQualifications Min 8+ years of Network Engineer experience supporting global network infrastructures Experience in working as part of a global support (follow the sun) modelCisco CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problemsExtensive hands-on experience with:Cisco PrimeCisco Wireless LAN technologies Cisco WLAN ControllersCisco SDACisco ASR, ISR and Catalyst product familiesCisco Meraki Devices MS and MX Series. F5 Load balancersCisco SD-WANSoft Skills Excellent verbal and written communication skills (English)Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other partiesExcellent customer handling skills Ability to handle high pressure situations Can drive HCL’s value and its methodology Certifications CCIECCIE Enterprise Wireless CCIE Enterprise InfrastructureCCIE Service ProviderF5-CSE/ F5-CTS300-415 ENSDWI certificationITIL v4

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