Senior AWS Connect Developer

2 weeks ago


bangalore, India YunoJuno Full time

Our client is looking for a skilled and experienced Senior AWS Connect Developer to design, develop, and administer their cloud-based contact center solutions for a 3 month contract role. The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position demands a strong grasp of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.Responsibilities & Deliverables AWS Service Integration: Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency.IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features.System Administration: Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.Collaboration & Documentation: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.Skills & Competencies AWS Administration Skills: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.


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