▷ (Urgent Search) Senior Consultant Cloud Services - Aws Connect

2 days ago


Bangalore Karnataka, India SoftwareONE Full time

Why SoftwareOne SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build buy and handle everything in the cloud By helping clients to migrate and modernize their workloads and applications - and in parallel to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology The company s 9 300 employees are driven to deliver a portfolio of 7 500 software brands with sales and delivery capabilities in 60 countries Headquartered in Switzerland SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON Visit us at The role Key Responsibilities Solution Design Understanding customer requirements and designing scalable secure and reliable contact center solutions using Amazon Connect and other AWS services like DynamoDB Kinesis Lambda and AI ML services e g Amazon Lex Polly Comprehend Implementation and Deployment Setting up and configuring Amazon Connect instances integrating with other AWS services and ensuring smooth deployments Troubleshooting and Support Diagnosing and resolving technical issues related to Amazon Connect solutions providing ongoing support and maintenance Collaboration and Communication Working with various teams sales pre-sales engineering etc to ensure successful solution delivery and customer satisfaction Best Practices Implementing DevOps practices like infrastructure as code continuous integration and automated deployment to enhance efficiency and reliability Continuous Improvement Staying up-to-date with the latest AWS services and best practices to continuously improve solution design and performance What we need to see from you Required Skills and Experience Amazon Connect Expertise Deep understanding of Amazon Connect features functionalities and best practices AWS Services Knowledge Proficiency with various AWS services including those mentioned above DynamoDB Kinesis Lambda AI ML Technical Proficiency Strong problem-solving skills ability to debug and troubleshoot technical issues and hands-on experience with cloud technologies Communication and Collaboration Excellent communication skills written and verbal to effectively collaborate with customers internal teams and partners Customer Focus A strong customer-centric mindset with a passion for helping customers achieve their business objectives Industry Knowledge Experience with contact center technologies telecommunications and cloud platforms is beneficial Job Function Software Cloud



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    Why SoftwareOne SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build buy and handle everything in the cloud By helping clients to migrate and modernize their workloads and applications - and in parallel to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of...


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