Tele-Caller - 31152

Job DescriptionTele-Caller (Inbound-Hindi-English) - 04Lead Generation (Outbound-Hindi-English) - 01Non-Voice (Tamil-Telugu-Hindi-English) - 02Location: MumbaiExperience: Min 1 Year of Tele-Calling Experience is a must  Preferred Experience in Lead Generation Process Job Role and Designation:Tele-Calling Executive is responsible for attending to Inbounds Queries via Calls / E-Mail / WhatsApp / Website / Social Media to understand their NDPs present them with suitable solutions and resolve their queries in the desired TAT Desired Skills:Fluency in English, Hindi, Kannada, Telugu, Tamil & GujaratiPersuasion skillsRapport building skillsTelephone etiquetteMeeting EtiquetteListening skillsQuestioning skillsMicrosoft Word, Excel and PowerPointInternet usage, Data ManagementCall-Centre ExperienceJob Responsibilities:Attending Inbound CallsAcknowledging non-voice queries in 30 MinutesIdentifying their NDPs and providing solutionsTimely ClosuresContinuous Learning to Improve Personality DevelopmentDevelop Communication skills i.e. Verbal & Non Verbal to keep service standards highAttending Inbound CallsTo Pick up calls in 5 SecondsTo increase FTR ratio by providing First Time Correct SolutionsUnderstand the current NDPs of the customerMaintaining the database on the internal templates of the organizationFollow the Calling and communication scripts approved by the CompanySend daily activity reports to the manager.Client Co-ordinationWrite emails and make calls professionally to record all discussions with the client for queries and follow-upBeing the communication bridge between the client and the internal stakeholdersInterview Round Details:(A) Round One - Telephonic Round(B) Round Two - Interview with CEO / Director Offer Terms and ConditionsCTC Range: 2.0 Lakhs to 4.00 Lakhs per annumNotice Period: 2 MonthsProbation Period: 06 MonthsWorking Days: 06 Days Working i.e. Mon to Sat