Operational Excellence Specialist

2 weeks ago

india beBeeOperationsExecutive Full time

At our organization, we are seeking a highly motivated individual to fill the role of Operations Executive. As a key member of our team, you will be responsible for overseeing the day-to-day operations and ensuring that they run efficiently and effectively.The successful candidate will have a strong background in operational management and excellent communication skills. They will be able to lead and manage food partner employees, demonstrate self-motivation and take initiatives.We offer a competitive package including travel reimbursements and the opportunity to work with a dynamic team. If you are passionate about delivering exceptional service and possess the required skills and qualifications, we would like to hear from you.Responsibilities:Guiding associates to promote the utilization of our digitized platform, communicate the benefits and convenience of our ordering app.Driving the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.Engaging daily with food partners to update menu items, coordinating with the tech team to reflect changes on the App and ensure timely push notifications and banner displays.Conducting Cafe LENS and hygiene checklists, performing hourly governance checks on LENS, and addressing issues while reporting incidents, accidents, and near misses.Fostering a positive work culture and ensuring timely, high-quality service. Gathering feedback from employees and clients at cafeterias regularly.Ensuring compliance with company and statutory requirements for displays, counters, and service areas. Overseeing cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).Inspecting work areas during and after use, ensuring proper waste disposal. Maintaining Health, Safety, and Environment (HSE) and temperature records, reporting any variances.Ensuring equipment operates according to Equipment Safety Work Procedures (ESWP) and reporting any downtime to relevant departments.Qualifications:Possessing strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.Being tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.Able to lead and manage food partner employees, demonstrating self-motivation to take initiatives.A graduate with a preference for holding a minimum craft course certification in Hospitality.Having a minimum of 2 years of relevant experience.Benefits:Travel reimbursements as per travel policy.About Us:We believe in creating an environment where individuals can freely express themselves, find inspiration, and share happiness. We're not just in the B2B Food Service Industry, we're in the business of 'Capturing Hearts.' Join us in our mission to spread joy and happiness in a world weighed down by stress and pressure.],

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