Team Leader Operations

1 week ago


Bengaluru, Karnataka, India Impetus Career Consultants Full time

Role-Team Leader-International Voice Process

Location- Mohali

Key Responsibilities:

Team Management:

  • Supervise a team of voice agents.
  • Monitor performance and ensure adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.).
  • Handle team scheduling and attendance.
  • Provide coaching, feedback, and performance evaluations.

Operations Oversight:

  • Ensure smooth daily operations of the voice process.
  • Manage escalations and resolve complex customer issues.
  • Maintain service level agreements (SLAs) and ensure quality standards.

Training and Development:

  • Assist in onboarding and training new team members.
  • Organize regular skill development and process refresher sessions.

Reporting and Analysis:

  • Track and report team metrics.
  • Analyze data to identify trends, gaps, and areas for improvement.

Client and Stakeholder Communication:

  • Liaise with international clients and internal stakeholders.
  • Share updates, feedback, and improvement plans.


  • Bengaluru, Karnataka, India FiveS Digital Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionFiveS Digital is a technology-led Business Process Management organization with a customer and community-centric approach. Over the past 15 years, we have expanded to 9 locations across India, including a diverse and inclusive BPM delivery center in Navi Mumbai. With a team of over 3500 members, we specialize in Customer Experience,...

  • Sales Team Leader

    2 weeks ago


    Bengaluru, Karnataka, India Team Techqart Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    We are currently looking for an experienced Team Leader – Telesales to join our team. I got your reference from APNA Job Portal. Kindly look at the JD first.Job Title:- Team Leader – TelesalesLocation:- MG Road, BangaloreCompany:- Arnav Media & Entertainment Pvt. Ltd.Salary Range :- ₹30,000 – ₹40,000 per month* (depending on experience and...

  • Team Leader

    1 week ago


    Bengaluru, Karnataka, India ASBS & Co Full time

    Position OverviewThe Team Leader will oversee day-to-day operations within the Audit & Assurance Department, ensuring timely client communication, quality review of work, team discipline, and knowledge transfer. The role demands strong leadership to mentor project leaders, manage client expectations, and drive operational efficiency while fostering a culture...

  • Team Leader

    2 weeks ago


    Bengaluru, Karnataka, India Resource Drive Consulting Full time ₹ 4,00,000 - ₹ 7,00,000 per year

    For Team Leader: Minimum 4 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service (Voice Process) Or Seller Support is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English. CTC Upto 5 LPAFor Assistant Manager: Minimum...


  • Bengaluru, Karnataka, India beBeeOperations Full time ₹ 12,00,000 - ₹ 14,40,000

    Job Title: Senior Operations Team Leader">Overview:As a Senior Operations Team Leader, you will be responsible for leading a team of game changers in the BPO sector. This role requires strong leadership skills, with the ability to motivate and guide your team towards achieving high performance delivery.Responsibilities:Supervise and monitor the day-to-day...

  • Team Leader

    2 weeks ago


    Bengaluru, Karnataka, India Sayyam Investments Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Lead and manage a team of customer support executives to achieveperformance targets. Monitor daily operations and ensure service quality standards are met. Provide coaching, feedback, and training to team members to enhance performance Required Candidate profile2–3 years of experience in a customer support/team leader role. Strong draftingand professional...

  • Team Leader

    2 weeks ago


    Bengaluru, Karnataka, India Corizo Full time US$ 60,000 - US$ 1,20,000 per year

    Company DescriptionCorizo is a future-focused EdTech platform dedicated to helping students transition from college to career. We offer hands-on internships, professional training programs, career guidance, and 1:1 mentorship to prepare learners for real-world challenges. Our mission is to empower the next generation with the skills and confidence to thrive...

  • Team Leader

    2 weeks ago


    Bengaluru, Karnataka, India Magicbricks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionMagicbricks is India's No 1 Property Site and offers innovative solutions for all property needs. We provide a dynamic and challenging work culture that aims to bring out the best in employees by fostering creativity and confidence. Magicbricks enables buyers and sellers to locate properties and access valuable real estate information....

  • Team Leader

    2 weeks ago


    Bengaluru, Karnataka, India Hyatt Centric Full time US$ 40,000 - US$ 80,000 per year

    Organization- Hyatt Centric Hebbal BangaloreSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist in the smooth and efficient running of the...


  • Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Counselling Team Leader">    About the Role:The Counselling Team Leader will play a pivotal role in driving strategic processes, guiding counselling teams, and spearheading growth initiatives for Leap Scholar.This position involves owning regional profit-loss accounts for teams of counsellors, leading teams of 80-100 counsellors by...