Technical Support Professional
1 day ago
Job OverviewAcies is seeking a highly motivated and customer-focused technical support specialist to join our customer support team.The successful candidate will be the first point of contact for clients, providing initial technical assistance and issue resolution for software products across various domains.Key Responsibilities:Provide timely and effective initial technical support to clients via phone, email, and ticketing system for inquiries related to software products.Accurately identify, diagnose, and resolve basic technical issues, common user errors, and configuration problems. Follow documented troubleshooting steps and solutions.Meticulously log all client interactions, incidents, and requests in the ticketing system, ensuring clear and comprehensive documentation.Efficiently escalate complex or unresolved issues to L2 Support Engineers, Product Managers, or Development teams, ensuring all relevant information is provided for swift resolution.Maintain professional communication with clients, providing regular updates on issue status and estimated resolution times.Contribute to and utilize the internal knowledge base, creating new articles and updating existing ones to improve self-service options and support efficiency.Monitor system health, alert dashboards, and common support trends. Contribute regular reports on support metrics and common issues.Develop a strong understanding of software products, their functionalities, and common use cases within various domains.Proactively identify opportunities for process improvements within the support function to enhance client satisfaction and operational efficiency.Provide feedback to product teams on recurring issues and frequent user problems to improve software systems.
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Technical Support Professional
6 days ago
mumbai, India beBeeTechnical Full timeJob Title: Product Support SpecialistThe successful candidate will be the primary point of contact for clients, providing timely technical assistance and resolution for software products across various domains.Deliver initial technical support to clients via various channels for inquiries related to software products.Accurately identify, diagnose, and...
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Technical Customer Support Professional
1 day ago
mumbai, India beBeeCustomerService Full timeJob DescriptionWe are seeking an exceptional candidate for the role of Technical Customer Support Executive. The position requires the candidate to be present at our office on a full-time basis.The ideal candidate will provide online support to customers through phone, email, or chat, ensuring customer satisfaction by resolving issues promptly and...
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Product Support Professional
6 days ago
mumbai, India beBeeSoftware Full timeProduct Support Specialist roles require a unique blend of technical expertise and customer-centric skills.This position involves providing first-line support for software products across various industries, including treasury, risk, finance, and regulatory compliance.The ideal candidate will possess strong analytical and problem-solving abilities, with...
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Chief IT Support Professional
2 days ago
mumbai, India beBeeServiceManagement Full time**Job Title:** IT Service Management SpecialistAs a dedicated professional in IT service management, you will be responsible for providing daily support to operational needs and managing ticket distribution to ensure timely client access management requests.Manage the ITSM Ticketing System and provide subject matter expert support.Collaborate with system...
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Technical Support Specialist
4 days ago
mumbai, India beBeeCustomerService Full timeTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide remote technical assistance and support for our customers. The ideal candidate will have strong technical skills, including expertise in PCs, networks, operating systems, databases, telephony, and software applications.Key Responsibilities:Provide timely and...
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Technical support engineer
2 weeks ago
Mumbai, India Traka Full timeASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We...
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Technical Support Engineer
2 weeks ago
Mumbai, India Traka Full timeASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We...
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Technical Support Engineer
2 weeks ago
Mumbai, India Traka Full timeASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We...
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Technical Support Engineer
2 weeks ago
Mumbai, India Traka Full timeASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions . Every day, we reimagine how people move through a safer, more open world with ease . If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We...
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Technical support engineer
2 weeks ago
Mumbai, India Traka Full timeASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have...
