Customer Onboarding

23 hours ago

coimbatore, India TeachEdison Full time

Company OverviewTeachEdison is an Education Technology Company specializing in building high-performance software for educators. At the core of our offerings is EdisonOS, a powerful operating system tailored for knowledge commerce. Headquartered in Bangalore, TeachEdison operates within the software development industry, comprising a dynamic team of 11-50 employees dedicated to transforming educational experiences. To learn more, visit our website at Job OverviewWe are seeking a passionate Fresher for the role of Customer Onboarding based in Coimbatore. This full-time employment opportunity is ideal for individuals with 0 to 1 years of work experience. As a Customer Onboarding specialist, you will play a pivotal role in ensuring the smooth integration of customers with our cutting-edge EdisonOS platform, helping educators leverage our technology effectively.Qualifications and SkillsProficiency in customer communication to build rapport and address queries with clarity and empathy.Strong command of American English (Mandatory skill) to ensure clear and effective communication with clients.Ability to deliver product training to ensure new users understand the functionalities and benefits of EdisonOS.Experience in providing customer support to resolve issues efficiently and enhance user satisfaction.Familiarity with ticketing systems for managing and tracking customer inquiries and resolutions.Ability to learn quickly and adapt to changing product features and customer requirements.Excellent problem-solving skills to assist customers and improve their experience with our product.Collaborative mindset to work with cross-functional teams and address customer needs effectively.Roles and ResponsibilitiesFacilitate the onboarding process for new customers, ensuring a smooth transition to our platform.Provide comprehensive training to clients on how to utilize EdisonOS to its full potential.Address customer queries through various communication channels in a prompt and professional manner.Monitor customer feedback to identify areas for product improvement and report them to the development team.Maintain accurate and up-to-date records of customer interactions and progress using our ticketing system.Assist in developing resources and guides to support customer self-service and education.Work collaboratively with internal teams to address customer issues and ensure timely resolution.Continuously seek opportunities to enhance customer satisfaction and loyalty through exceptional service.

  • Customer Onboarding

    2 days ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewTeachEdison is an Education Technology Company specializing in building high-performance software for educators. At the core of our offerings is EdisonOS, a powerful operating system tailored for knowledge commerce. Headquartered in Bangalore, TeachEdison operates within the software development industry, comprising a dynamic team of 11-50...

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    Arasur, Coimbatore, Tamil Nadu, India PROBESEVEN'S BETTERLIVES Full time ₹ 5,00,000 - ₹ 12,00,000 per year

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    Coimbatore, India Better Lives:) Full time

    As a Customer Success person, you will play a vital role in customer onboarding and retaining by ensuring a smooth and successful transition for new customers, setting them up for long-term success with our products and services. You will be working with the product team to resolve the customer problems with higher customer satisfaction ratings....

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    5 days ago

    Coimbatore, Tamil Nadu, India Better Lives Full time ₹ 2,50,000 - ₹ 7,50,000 per year

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    14 hours ago

    coimbatore, India TeachEdison Full time

    Company OverviewTeachEdison is an innovative Education Technology Company, dedicated to building high-performance software solutions for educators. Our flagship product, EdisonOS, is a cutting-edge Operating System designed to enhance Knowledge Commerce. With our headquarters in Bangalore, we operate within the vibrant Software Development industry.Job...

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    9 hours ago

    Coimbatore, India TeachEdison Full time

    Company Overview TeachEdison is an innovative Education Technology Company, dedicated to building high-performance software solutions for educators. Our flagship product, EdisonOS, is a cutting-edge Operating System designed to enhance Knowledge Commerce. With our headquarters in Bangalore, we operate within the vibrant Software Development industry. Job...

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    2 days ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company OverviewTeachEdison is an innovative Education Technology Company, dedicated to building high-performance software solutions for educators. Our flagship product, EdisonOS, is a cutting-edge Operating System designed to enhance Knowledge Commerce. With our headquarters in Bangalore, we operate within the vibrant Software Development industry.Job...

  • Customer Success Manager

    20 hours ago

    coimbatore, India TeachEdison Full time

    Company OverviewTeachEdison is an Education Technology Company dedicated to creating high-performance software for educators. Our flagship product, EdisonOS, is a robust operating system for knowledge commerce that empowers educational professionals worldwide. Located in Bangalore, we pride ourselves on our innovative approach to software development within...

  • Customer Success Manager

    11 hours ago

    Coimbatore, India TeachEdison Full time

    Company Overview TeachEdison is an Education Technology Company dedicated to creating high-performance software for educators. Our flagship product, EdisonOS, is a robust operating system for knowledge commerce that empowers educational professionals worldwide. Located in Bangalore, we pride ourselves on our innovative approach to software development within...