Problem Manager
2 weeks ago
Client Introduction:In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Job Purpose:The Problem Manager will lead the end-to-end lifecycle of problem management across banking technology platforms, ensuring root cause analysis (RCA), resolution, and prevention of recurring incidents. This role is critical to maintaining service stability and driving proactive improvements using AI-powered tools and automation.Key ResponsibilitiesProblem Lifecycle Management: Own and manage the full lifecycle of problems—from detection to resolution—ensuring timely closure and documentation in line with SLA targets Root Cause Analysis (RCA): Lead RCA sessions and ensure quality and timeliness of RCA submissions. Collaborate with resolver groups and command centre teams Proactive Problem Detection: Implement AI-driven tools and analytics to identify patterns and prevent incidents before they occur Stakeholder Coordination: Work closely with application owners, infrastructure teams, and business units to drive resolution and improvement plans Reporting & Metrics: Track KPIs such as RCA SLA and action item SLA. Present findings in forums like Service Stability Quorum and SIP meetings Continuous Improvement: Drive automation and process enhancements. Recommend changes to SOPs and workflows based on incident trends Required Skills & ExperienceProven experience in problem and incident management within banking technology environments.Strong understanding of core banking platforms (e.g., Oracle FLEXCUBE) and their dependencies Hands-on experience with AI-based problem detection tools, log analytics platforms (e.g., Splunk), and ITSM tools (e.g., Helix) Familiarity with ITIL processes, especially around service stability, RCA, and SIP governance Excellent communication and stakeholder management skills.Ability to lead cross-functional investigations and drive consensus on resolution paths. Preferred QualificationsITIL Foundation or Practitioner Certification.Experience with AI/ML tools for predictive analytics in IT operations.Exposure to cloud platforms (Azure, AWS) and hybrid infrastructure models.Prior experience in managing service improvement plans and action trackers [8].Dautom Company Introduction:Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent.Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being.We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture.
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Problem Manager
2 weeks ago
Bangalore, India London Stock Exchange Group Full timeRole Description: The Problem Manager is responsible for identifying, analysing and driving the resolution of recurring incidents and underlying problems within LSEG.This role ensures a proactive approach to Problem Management, focusing on reducing business impact and preventing future incidents through effective root cause analysis and collaboration with...
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Incident Problem Manager
2 weeks ago
bangalore, India LanceSoft Middle East Full timeWe have a new opportunity for "Problem Manager" with our client. Interested candidates send me your CV to san.g@lancesoft.comJob Title: Problem ManagerLocation: BengaluruDuration: 6+ Months• Proven experience in problem and incident management within banking technology environments.• Strong understanding of core banking platforms (e.g., Oracle FLEXCUBE)...
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Incident Problem Manager
2 weeks ago
bangalore, India LanceSoft Middle East Full timeWe have a new opportunity for "Problem Manager" with our client. Interested candidates send me your CV to prave.p@lancesoft.comJob Title: Problem ManagerLocation: BengaluruDuration: 6+ Months• Proven experience in problem and incident management within banking technology environments.• Strong understanding of core banking platforms (e.g., Oracle...
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Urgent: Problem Management
5 days ago
Bangalore, India Jobted IN C2 Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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▷ (Urgent) Problem Manager Bangalore
2 days ago
Bangalore, Karnataka, India Yethi Consulting Full timeJob Title Problem Manager Department Technology - Service Management Location Bangalore Experience Required 8-10 years Industry Background Banking and Financial Services Technical Exposure ITIL Core Banking Systems AI-based Problem Management Tools Job Purpose The Problem Manager will lead the end-to-end lifecycle of problem management across banking...
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(3 Days Left) Problem Manager
5 days ago
Bangalore, Karnataka, India Finastra Full timeWho are we At Finastra we are a dynamic global provider of open finance software solutions dedicated to expanding access to financial services Our innovative applications span Lending Payments Treasury and Capital Markets and Universal Banking Proudly serving over 8 000 customers including 45 of the world s top 50 banks we aim to boost financial inclusion...
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Sr Major Incident and Problem Coordinator
1 week ago
Bangalore, India ANSR Full timeANSR is hiring for one of its clients: About Dr. Martens: Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while...
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Bangalore, India ANSR Full timeANSR is hiring for one of its clients: About Dr. Martens: Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while...
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Bangalore, Karnataka, India SAP Full timeWe help the world run better At SAP we enable you to bring out your best Our company culture is focused on collaboration and a shared passion to help the world run better How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused...
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Manager - Product Manager
6 days ago
Bangalore, India slice Full timeAre you fascinated with building a problem-solving, customer-facing, intuitive, creative tech-products that adds value to their life? slice is looking for skilled Product Managers who are passionate about solving digital
