Enterprise Voice Transition Specialist
21 hours ago
Job Title: Telephony Support SpecialistAbout the RoleThis is an exciting opportunity to join our team as a Telephony Support Specialist. In this role, you will be responsible for providing support and ensuring a smooth transition for enterprise voice transitions from Avaya to Microsoft Teams.You will work closely with engineering, networking, and project teams to ensure seamless transition and stability of voice services. Your strong understanding of Avaya voice systems and contact center environments will be essential in troubleshooting and resolving issues related to call flows, user configurations, devices, and telephony features.Key ResponsibilitiesProvide post-migration support for Microsoft Teams voice and Cisco Webex Contact Center environments.Perform the migration of users and services from Avaya to Microsoft Teams and from Avaya Contact Center to Cisco Webex Contact Center.Troubleshoot and resolve issues related to call flows, user configurations, devices, and telephony features.Monitor migration outcomes, identify recurring issues, and escalate or recommend improvements as needed.Assist end users and technical teams in understanding new workflows, features, and platform behaviors.Required Skills and QualificationsTo succeed in this role, you will need:Hands-on experience with Microsoft Teams voice migration, including user enablement, call routing, SBCs, and phone system configuration.Practical experience with Cisco Webex Contact Center (or Cisco Contact Center platforms), including queueing, routing, agent profiles, and reporting.Strong understanding of Avaya voice systems and contact center environments (legacy knowledge for troubleshooting).Solid troubleshooting skills across telephony, networking, and collaboration technologies.Strong communication skills and customer-focused support mindset.
-
Voice and Collaboration Solutions Specialist
3 days ago
Hyderabad, India Skywalk Global Full timeJob Description:The Voice Migration Support Specialist will support enterprise voice transitions from Avaya to Microsoft Teams for telephony and from Avaya Contact Center to Cisco Webex Contact Center. This role focuses on post-migration support, addressing user issues, troubleshooting voice and contact center functions, and ensuring a smooth adoption of the...
-
Voice Administrator
3 days ago
Hyderabad, India Skywalk Global Full timeJob Description Job Description: The Voice Migration Support Specialist will support enterprise voice transitions from Avaya to Microsoft Teams for telephony and from Avaya Contact Center to Cisco Webex Contact Center. This role focuses on post-migration support, addressing user issues, troubleshooting voice and contact center functions, and ensuring a...
-
Webex Contact Center Admin
1 day ago
Hyderabad, India Skywalk Global Full timeJob Description:The Voice Migration Support Specialist will support enterprise voice transitions from Avaya to Microsoft Teams for telephony and from Avaya Contact Center to Cisco Webex Contact Center. This role focuses on post-migration support, addressing user issues, troubleshooting voice and contact center functions, and ensuring a smooth adoption of the...
-
Webex Contact Center Admin
1 day ago
Hyderabad, India Skywalk Global Full timeJob Description:The Voice Migration Support Specialist will support enterprise voice transitions from Avaya to Microsoft Teams for telephony and from Avaya Contact Center to Cisco Webex Contact Center. This role focuses on post-migration support, addressing user issues, troubleshooting voice and contact center functions, and ensuring a smooth adoption of the...
-
Enterprise Integration Specialist
2 weeks ago
hyderabad, India beBeeIntegration Full timeEnterprise Integration SpecialistWe are seeking an experienced Enterprise Integration Specialist to join our team. In this role, you will be responsible for designing, developing, and implementing integration solutions using Oracle SOA Suite.
-
AVP-Transitions
2 weeks ago
Hyderabad, Telangana, India Genpact Full time ₹ 12,00,000 - ₹ 36,00,000 per yearInviting applications for the role of Assistant Vice President - TransitionsIn this role, Transition leader will require to be multifaceted and be able to skillfully manage all successfully -• The Transition Leader would be required to drive client-focused and contextually aligned conversations to build strong relationships with Client teams, and thereby...
-
Webex Contact Center Admin
3 days ago
Hyderabad, India Skywalk Global Full timeJob Description: The Voice Migration Support Specialist will support enterprise voice transitions from Avaya to Microsoft Teams for telephony and from Avaya Contact Center to Cisco Webex Contact Center. This role focuses on post-migration support, addressing user issues, troubleshooting voice and contact center functions, and ensuring a smooth adoption of...
-
Webex Contact Center Admin
3 days ago
hyderabad, India Skywalk Global Full timeJob Description:The Voice Migration Support Specialist will support enterprise voice transitions from Avaya to Microsoft Teams for telephony and from Avaya Contact Center to Cisco Webex Contact Center. This role focuses on post-migration support, addressing user issues, troubleshooting voice and contact center functions, and ensuring a smooth adoption of the...
-
Webex Contact Center Admin
2 days ago
Hyderabad, India Skywalk Global Full timeJob Description: The Voice Migration Support Specialist will support enterprise voice transitions from Avaya to Microsoft Teams for telephony and from Avaya Contact Center to Cisco Webex Contact Center. This role focuses on post-migration support, addressing user issues, troubleshooting voice and contact center functions, and ensuring a smooth adoption of...
-
Webex Contact Center Admin
3 days ago
Hyderabad, India Skywalk Global Full timeJob Description:The Voice Migration Support Specialist will support enterprise voice transitions from Avaya to Microsoft Teams for telephony and from Avaya Contact Center to Cisco Webex Contact Center. This role focuses on post-migration support, addressing user issues, troubleshooting voice and contact center functions, and ensuring a smooth adoption of the...
