GEDU Services | Customer Relations Officer | uttar pradesh

6 days ago


uttar pradesh, India GEDU Services Full time

Key Responsibilities:

Developing and sustaining solid relationships with prospective students and company stakeholders.
End to end process flow management and process flow covering ( Calling, Chats, Emails & Data management ).
Handling inbound queries from multiple channels, including telephone, email, and web chat.
Understanding and awareness of documentation covering ( VISA process, Tax filing and more)
Making outbound calls to convert prospective student leads into applications for study.
Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.
Support the development of the student journey by identifying and reporting back on issues and trends.
Cross selling our products.
Inbound outbound sales.

Qualifications:

Fluency in written and spoken English is essential, and proficiency in other languages is a plus.
Proven self-starter and problem solver.
Must be deadline driven and goal oriented.
A positive attitude and customer focused approach.
Ability to act with tact, good judgment, and discretion.
Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
Ability to work as part of a team and to work well under pressure with minimum supervision.
Good Communication skills
Professional email writing Skills



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