Project Coordinator, Professional Services

About StarRezStarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.About the RoleWe're looking for a sharp, detail-obsessed administrative professional to support our Professional Services team in driving success across Service and Success Package projects. This role is perfect for someone who enjoys tracking moving pieces, loves a good spreadsheet, and thrives on keeping teams on track and stakeholders in the loop.This is not your average admin gig. Think less calendar wrangling, more operational quarterbacking. You'll be a key player in ensuring visibility, accountability, and smooth delivery across our project portfolio.ResponsibilitiesProject Plan and Program SupportMaintain and update Service and Success Package project plans, ensuring task owners, timelines, and dependencies are currentPartner with Project Managers to monitor project status, flag risks, and surface gaps across timelines, budgets, and resource allocationsSupport program-level reporting and trend identification to help reduce non-billable time and increase on-time, in-scope deliveryStakeholder Reporting and CommunicationsPrepare monthly utilization and performance reports for internal and external stakeholders, including visual dashboards and narrative summariesTrack contract consumption against forecasted hours and raise alerts on over or under-utilizationCoordinate internal check-ins and retrospectives to support continuous improvementSurvey and Feedback AdministrationManage the distribution and collection of customer satisfaction surveys following project engagementsCompile and analyze survey data to identify trends, share wins, and inform delivery adjustmentsRequired Qualifications2+ years in an administrative, operations, or PMO support role, ideally within professional services or SaaSStrong organizational skills, with the ability to manage multiple prioritiesConfident using tools such as Excel, Google Sheets, Smartsheet, or project management platforms (e.g., Asana, Jira, ClickUp)Strong communication skills, especially when summarizing data or coordinating across rolesComfortable navigating ambiguity, asking clarifying questions, and offering practical solutionsPreferred QualificationsExperience in a customer-facing professional services environmentFamiliarity with Salesforce or similar CRM/reporting toolsExposure to project forecasting, billing, or time tracking dataReasons to join our Team:StarRez is not just a workplace—it's a place to belong, build, and grow.A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from youStarRez is an equal opportunity employer.