Chief of Staff

About the role The Chief of Staff is of strategic importance, catalysing executive effectiveness, organisational alignment, and development. From high-energy startups to large-scale businesses, this role needs to serve as a key collaborator to the Leadership, making sure priorities are executed, and strategic projects remain on track. As a Chief of Staff, you will work very closely with senior leaders , mainly the Head of Americas . Your main job will be to: Help leaders stay focused on important work Make sure plans are executed Keep projects, people, and communication aligned This role is a mix of: Strategy support Executive Assistant work Business operations You help leaders by taking care of planning, coordination, and follow-ups so they can focus on big decisions. Working Hours You will work from 4:00 pm to 12:00 am IST . This timing helps you work live with US teams . You should be comfortable managing your time and working independently. How you’ll make an impact Act as a trusted advisor to senior leaders Help turn ideas into action Be a bridge between leadership and teams Handle both big-picture strategy and day-to-day execution Work behind the scenes, but your work will affect the whole company In startups , you may support fundraising, product planning, and team issues In larger companies , you may focus more on communication, coordination, and alignment Key Responsibilities Strategy & Planning Help leaders define long-term goals Make sure goals are clear, measurable, and aligned across teams Remove blockers so teams can execute Executive & Operational Support Organise town halls and internal meetings Prepare agendas and presentations Manage calendars, travel, and expenses Take routine work off leaders’ plates Communication Clearly explain company goals to teams Share the right information with the right people Help leaders make faster and better decisions Project Management Manage cross-team projects Track progress, risks, and deadlines Ensure projects are delivered on time Decision Support Do research and prepare summaries for leaders Provide data and insights to support decisions Act as a second opinion for leadership Presentations Improve PowerPoint slides for clarity and impact Ensure presentations are professional and easy to understand Meetings Plan executive meetings Set agendas and track action items Ensure follow-ups actually happen Stakeholder Management Work directly with senior leaders, teams, and partners Collect updates and push work forward without always involving the CEO Maintain alignment across teams Role Expectations & Mindset Required This role: Has undefined problems and no fixed playbook Requires comfort with change and ambiguity Needs strong people skills and emotional intelligence Involves handling confidential and sensitive topics Requires influencing people without direct authority You must be: Discreet Objective Flexible Comfortable switching between strategy and execution What is in it for you Close exposure to senior leadership Influence on important company decisions Opportunity for future leadership roles Chance to make a real impact Flexible working setup Must-have Experience 7–10 years of experience in IT services, consulting, SaaS, or operations/strategy roles Worked closely with CXO-level leaders Led cross-functional projects Experience working with US clients Comfortable working across time zones Strong project management experience Experience in fast-growing, changing environments Required Skills & Qualifications Bachelor’s degree (Business, Engineering, IT, or similar) Excellent written and verbal communication Strong analytical and business thinking High emotional intelligence Strong organization and follow-through Ability to handle confidential information Comfortable with unclear situations Skilled with tools like Microsoft 365, Jira, Confluence, CRM tools Nice to have Previous Chief of Staff or CEO Office experience MBA or similar degree Project management certifications (PMP, Six Sigma, etc.) Experience with SAP or ServiceNow Exposure to sales ops, M&A, or global expansion