Technical Support Specialist

13 hours ago


ghaziabad, India beBeeSupport Full time

Technical Support SpecialistWe seek a skilled professional to provide technical assistance to enterprise customers. As a Technical Support Specialist, you will troubleshoot issues related to current configurations and resolve technical problems efficiently.Your primary focus will be on resolving customer-reported technical issues by investigating and debugging platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuration.Key Responsibilities:Serve as a primary escalation point for customer-reported technical issues.Investigate and debug issues involving platform functionality, integrations, data discrepancies, and user configuration.Use tools like SQL, Postman, and log monitoring systems to perform in-depth root cause analysis.Collaborate with engineering and product teams to escalate and resolve bugs, and ensure timely communication to the customer.Maintain detailed case notes, documentation, and internal/external knowledge base content.Benefits of this role include:Opportunity to work on complex technical issues and develop problem-solving skills.Chance to collaborate with cross-functional teams and contribute to project success.Development opportunities through training and mentorship programs.This is an excellent opportunity for those looking to advance their career in technical support and contribute to the success of our enterprise customers.



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