Senior Trading Platform Support Specialist

6 days ago


thoothukudi, India beBeeSupport Full time

Technical Support RoleWe are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.The role involves providing technical support to our customers using our trading analytics platform. Key responsibilities include handling real-time user queries, troubleshooting issues, and ensuring a seamless platform experience.This is a technical, product-centric support role that requires strong problem-solving skills and the ability to self-learn quickly.Key Responsibilities:Handle real-time user queries via phone, email, or live chat.Troubleshoot issues with our trading analytics platform.Ensure a seamless platform experience for our customers.Requirements:2+ years of experience in SaaS or product-based technical support.Background in FinTech or trading-related platforms.Strong problem-solving skills and ability to self-learn quickly.Benefits:Ongoing training and professional development opportunities.A collaborative and dynamic work environment.About Us:We are a fast-growing FinTech SaaS company that provides a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.



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