Senior Technical Customer Support Specialist

6 days ago


thoothukudi, India beBeeTechnical Full time

Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer support and ensuring seamless communication between our teams.Main Responsibilities:Provide technical assistance to internal and external users, including customer service teams, clients, and partners.Collaborate with the Engineering department to resolve technical issues.Work closely with Client Success to provide Tier-2 client support for software technical issues.Develop and maintain procedural documentation to ensure efficient support processes.Communicate effectively with internal and external stakeholders to resolve issues promptly.Propose workarounds to customers when fixes require additional time.Foster strong relationships with clients through timely and accurate feedback.Support the roll-out of new applications and technologies.Troubleshoot technical issues with minimal support from the development team.Assist QA lead with quality assurance activities.Evaluate new releases and propose improvements for a smooth operational process.Requirements:Exceptional problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work effectively in a team environment.Proficiency in troubleshooting and debugging techniques.Strong organizational and time management skills.Adaptability and flexibility in a fast-paced environment.Benefits:Ongoing training and professional development opportunities.A dynamic and supportive work environment.The chance to work with cutting-edge technology and innovative solutions.



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