IT Service Delivery Specialist

7 days ago

davangere, India beBeeProblem Full time

Problem Manager Job DescriptionThe role of a problem manager involves efficiently and effectively managing IT problems and incidents to minimize their impact on the organization.This position requires identifying root causes of issues, implementing preventive measures, and ensuring a continuous improvement process within the IT service environment.A key responsibility of the major incident manager is leading the response to major incidents, ensuring resources are deployed efficiently to resolve the incident and minimize its impact on the organization.Incident assessment and classification, cross-functional team coordination, stakeholder communication, and timely updates on incident status and resolution progress are essential skills required for this position.A problem manager must analyze incident and problem data to identify recurring issues, collaborate with other teams, conduct thorough root cause analysis, and propose proactive measures to prevent known problems from recurring.This role demands strong problem-solving, team collaboration, communication, analytical thinking, and project management skills. The ideal candidate should have 4-6 years of experience in problem management and hold relevant certifications such as ITIL V4 Foundation.Key Responsibilities:Manage IT problems and incidents to minimize organizational impact.Identify root causes of issues and implement preventive measures.Lead major incident response and ensure efficient resource deployment.Analyze incident and problem data to identify recurring issues.Collaborate with other teams and conduct thorough root cause analysis.Propose proactive measures to prevent known problems from recurring.Required Skills and Qualifications:Strong problem-solving and analytical thinking skills.Effective team collaboration and communication skills.Experience in problem management and ITIL V4 Foundation certification.4-6 years of experience in a related field.Benefits:This role offers a dynamic work environment, opportunities for growth and development, and a competitive salary package.

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