Hotel Operations Director

1 week ago

rajkot, India beBeeLeadership Full time

Executive Assistant Manager PositionWe are seeking an experienced leader to oversee hotel operations and support the General Manager. The ideal candidate will ensure smooth daily operations, uphold service excellence, and foster strong internal and external relationships.This leadership role is pivotal in maintaining high service standards, enhancing guest satisfaction, and driving operational success while aligning with organizational goals.Responsibilities:Oversight of day-to-day hotel operations and support for the General Manager in all operational matters.Assign duties to Heads of Departments (HODs) and monitor performance to ensure compliance with hotel policies and standard operating procedures.Act as the hotel's representative to promote the property within the hospitality industry, local community, and trade associations.Monitor guest feedback across various platforms and drive the service recovery process.Ensure full compliance with operational controls, SOPs, policies, and service standards.Resolve guest complaints promptly and implement effective service recovery strategies.Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.Foster owner loyalty through proactive communication and consistent business results.Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.Conduct regular audits on par stock to ensure necessary hotel supplies are adequately stocked.Ensure effective and timely communication regarding hotel policies and procedures.Be available 24/7 to respond to any guest or staff emergencies.Collaborate with the sales team for corporate client handling and new client acquisition as needed.Requirements:Minimum of 5 years of experience in a managerial role within hotel operations.Proven leadership, organizational, and communication skills.Ability to work night shifts (7 PM to 4 AM IST), Monday through Saturday.Strong problem-solving skills and a guest-first mindset.What We Offer:A competitive salary package.A collaborative and supportive remote work environment.An opportunity to work with a dedicated and professional team.

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