Remote IT Support Specialist
2 weeks ago
About This RoleWe are seeking a proactive Remote IT Service Desk professional to oversee and coordinate our overseas IT operations. This role involves hands-on ticket management, smart routing, and leadership to ensure timely and customer-focused support.Ticket & Incident Management: Record and log incoming tickets in the ITSM system. Monitor and manage the service desk queue in real time. Assign tickets to engineers based on skills, workload, and availability.Team Leadership: Supervise a remote team of Service Desk Engineers. Balance workloads across the team and provide shift coverage planning. Mentor, coach, and conduct regular performance reviews.Operations & Reporting: Track SLA performance and ensure timely resolution. Produce daily/weekly reports highlighting recurring incidents for problem management.Customer Service: Maintain professional communication with customers. Handle escalated concerns and complaints.Key RequirementsMust-Have:4–6 years of IT support/service desk experience.Prior Team Lead / Supervisor experience in IT Service Desk.Strong knowledge of Microsoft 365, Windows/macOS, networking basics, and endpoint tools.Hands-on experience with ITSM systems (e.g., Freshservice, ServiceNow, Zendesk).Strong decision-making skills for ticket routing and resource dispatching.Excellent English communication (written & verbal).Nice-to-Have:MSP / Managed Services background.ITIL Foundation certification.Familiarity with RMM and automation tools.
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Hyderabad, India Remote Teams IT Solutions Pvt Ltd Full timeJob Title: Customer Relationship Specialist – International Voice Process (Admin and Process Support) Location : Hi-Tech City, Hyderabad, India. Job Type: Full-Time, Office Based Only. (No Work from Home) Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone) Excellent English communication skills (oral and written). Should be in a...
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Hyderabad, Telangana, India Remote Teams IT Solutions Pvt Ltd Full timeJob Title: Customer Relationship Specialist – International Voice Process (Admin and Process Support)Location : Hi-Tech City, Hyderabad, India.Job Type: Full-Time, Office Based Only. (No Work from Home)Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone)Excellent English communication skills (oral and written).Should be in a position to...
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Construction Estimator Internship
3 days ago
Hyderabad, Telangana, India Remote Teams It Solutions Full timeInternship Title: Construction Estimator Internship (Civil & Constructions)Work Location: Hi Tech City, Hyderabad, IndiaInternship Type: Full-Time, OnsiteWork Arrangement: Office-Based Position (Not Remote)Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone)We're excited to offer an Internship Opportunity for motivated individuals eager...
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Remote Voice
7 days ago
hyderabad, India SYGNEXT Full timeRemote Voice & Non-Voice Support Specialists (Night Shift | Contract) Location: Work From Anywhere (100% Remote) Work Timing: 09:00 PM – 06:00 AM IST (US Business Hours) Contract Role | Hourly Pay | Immediate Hiring >>>>> Follow Sygnext Company page for regular updates.
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IT Support Specialist
3 days ago
Hyderabad, Telangana, India VXI Global Solutions Full timeIt's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.TT support specialists that assist internal users and clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware...
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Technical Support Specialist
3 days ago
Hyderabad, Telangana, India Systechcorp Inc Full timeRole: Technical Support Specialist - Japanese Language ExpertNotice period: Only Immediate - 15daysExperience level: 1+ yearsJapanese Language certification is Mandatory.Certifications: Japanese N1What Youll DoThe Technical Support Specialist - Intern works in a fast-paced, demanding technical customer support centre environment that requires timely...
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Technical Support Specialist
5 days ago
Hyderabad, Telangana, India Systechcorp Inc Full timeRole: Technical Support SpecialistNotice period: Only Immediate - 15daysExperience level: 1+ yearsJapanese Language certification is Mandatory.Certifications: Japanese N1What Youll DoThe Technical Support Specialist - Intern works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex...
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Desktop Support
3 weeks ago
Hyderabad, India IT Corporate Full timeJob DescriptionStrong customer service skills Knowledge of Active Directory or other identity management systemAttention to detailAbility to work with rapidly changing prioritiesExperience with troubleshooting Windows systemsGood verbal and writing skills for customer interaction and documentationSecond-level Service Desk support tickets (85% remote and 15%...
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Desktop Support
3 weeks ago
Hyderabad, India IT Corporate Full timeJob DescriptionStrong customer service skills Knowledge of Active Directory or other identity management systemAttention to detailAbility to work with rapidly changing prioritiesExperience with troubleshooting Windows systemsGood verbal and writing skills for customer interaction and documentationSecond-level Service Desk support tickets (85% remote and 15%...
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Hardware Asset Management/CMDB Specialist-Remote
7 hours ago
Hyderabad, India GlobexPeople Full timeHAM & CMDB Specialist Vacancy We are urgently looking for Hardware Asset Management & CMDB Specialist-Remote India · At least 3years of experience on this field · Strong expertise in ServiceNow HAM and CMDB modules. · Proven ability to drive operational excellence in IT asset and configuration management....
