Senior Fraud Analyst

2 days ago

india Genpact Full time

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.


Minimum qualifications

• Candidate should have at least 0-3 years’ experience performing Banking/Dispute Investigations in the debit and/or credit card industry

• Keen attention to detail & risk identification

• Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA

• Working knowledge of credit and debit card processes, terminology, and software

• Familiarity with the chargeback lifecycle including in depth knowledge of the EMV mandate and liability determinations for fraud events

• Experience analyzing/investigating banking transactional activities and consumer behavior

• Performed transaction reviews to identify fraudulent activity for signature, POS and PIN based claims

• Experience with Card Network systems i.e., Visa Resolve Online (VROL), Visa Claims Resolution (VCR) or Mastercard systems

• Familiar with Pega or similar workflow tools

• Ability to articulate research findings to document that a reasonable investigation has been conducted.

• Adaptability to learn new processes, concepts and skills and an eye for detail

• Excellent customer service skills and ability to assist in customer inquiries independently

• Good communication both written and verbal English skills

• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

• Self-disciplined, diligent, proactive and detail oriented

• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

• Ability to maintain high levels of confidentiality and data security standards

• Experience with Microsoft Office, including Outlook, Word, and Excel

• Demonstrate flexibility to work under 24*7 working environment


Responsibilities

• Performs research on customer disputes for card transactions (credit card, debit card, ATM/PIN, POS) to determine if an unauthorized transaction has occurred and take appropriate actions to recover funds for the financial institution.

• Inbound / Outbound contact to merchants and / or customers to verify transaction information or gather additional information to complete an investigation.

• Performing chargebacks and other pieces of the dispute management lifecycle to recover funds on behalf of the financial institution and / or customer.

• Complete issuance of provisional credits, customer letters and handling representments and pre-arbitration/compliance cases

• Perform required tasks per regulations, business policy and procedures and card network mandates

• Demonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

If shortlisted, our hiring team will connect with you in 48 hours.


Hoping to hear from you.


Warm Regards

Talent Management Team

Genpact

  • Fraud Strategy

    2 weeks ago

    India EliteRecruitments Full time

    Hiring professionals having expertise in developing fraud strategies. Position Title: Fraud Strategy Location: Bangalore/ Gurgaon/ Pune/ Kolkata (Hybrid working) Job Summary: We are seeking a highly skilled and motivated Fraud Analyst to join our Fraud Analytics team. The ideal candidate will have experience in using Advanced Analytics Techniques...

  • Fraud Analyst

    2 months ago

    India Newfold Digital Full time

    Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all...

  • Risk Analyst

    1 month ago

    India Zenex Partners Full time

    🚀 ZenexPartners is Hiring: Risk Analyst (Remote, Contract-to-Hire) 🚀Are you ready to take on a dynamic role in fraud prevention and risk management? ZenexPartners is looking for a Risk Analyst to join our team on a 1-year contract-to-hire basis. This is your chance to make a significant impact in securing push payment methods while enjoying the...

  • Fraud Analytics Specialist

    3 months ago

    Anywhere in India/Multiple Locations Crescendo Global Full time

    Fraud Analytics Specialist -2+ years - PAN IndiaLocation: PAN IndiaSummary:We are seeking a Fraud Analytics Specialist to join our dynamic team. The ideal candidate will have extensive experience in banking, payment, and credit card fraud analytics. Proficiency in programming with SAS, Python, and SQL is essential. The role involves developing and validating...

  • Senior Research Analyst

    2 months ago

    India The Tycoon Magazine Full time

    This is a full-time remote role for a Senior Research Analyst. The Senior Research Analyst will be responsible for conducting market research, analyzing data, and providing insights on technology and business issues. The role involves staying updated on industry trends, evaluating marketing campaigns, and offering comprehensive market research solutions to...

  • Senior Research Analyst

    2 months ago

    India The Tycoon Magazine Full time

    This is a full-time remote role for a Senior Research Analyst. The Senior Research Analyst will be responsible for conducting market research, analyzing data, and providing insights on technology and business issues. The role involves staying updated on industry trends, evaluating marketing campaigns, and offering comprehensive market research solutions to...

  • Senior Financial Analyst

    6 days ago

    India Asset Manager Capital Full time

    Company DescriptionAsset Manager Capital is a global private and public markets investment manager focused on changing the future of asset management. With boots on the ground in over 30 countries, we bring expertise in growing asset management firms and providing high-quality support and services. Asset Manager Partners specializes in cross-over investments...

  • Senior Business Analyst

    3 weeks ago

    India Intelliveer Full time

    Company Description Intelliveer is a technology company specializing in Integrated Orthodontic practice management, offering comprehensive patient onboarding, treatment delivery, and efficient practice management features. Our connected business process framework ensures seamless coordination and alignment within practices, allowing focus on patient care....

  • Senior Business Analyst

    3 weeks ago

    India Intelliveer Full time

    Company Description Intelliveer is a technology company specializing in Integrated Orthodontic practice management, offering comprehensive patient onboarding, treatment delivery, and efficient practice management features. Our connected business process framework ensures seamless coordination and alignment within practices, allowing focus on patient care....

  • Senior Financial Analyst

    2 days ago

    india Cognex Corporation Full time

    Senior Financial AnalystJob DescriptionThe Role:Cognex is looking for a Senior Financial Analyst to join the growing FP&A team. This position provides insightful, trustworthy data that helps senior management make strategic and tactical decisions for our company.Essential Functions:Partner with functional leaders to prepare the annual budget and quarterly...

  • Senior IT Business Analyst

    3 months ago

    india SGS Technical Services Pvt. Ltd Full time

    Job Description Responsibilities : - Looking for a Business Analyst who has extensive experience in preparation, guiding the delivery team on business/functional understanding, helping in preparing the testing plan to do thorough validation, UAT sign-off documentation.- Detailed requirements gathering and documentation preparation, which will include...

  • Senior Test Analyst

    2 days ago

    india Product and Technology Full time

    Job Purpose:  The Senior Test Analyst role will support the analysis, preparation, and execution of testing for projects and releases and will ensure system and application changes are fit for purpose. This role will participate in the preparation, execution, and analysis for the Windows, GDS systems, API and web applications. It will also be responsible...

  • Equity Analyst

    2 days ago

    india Family Office Full time

    Job Overview:A Mumbai-based family office is looking to hire a Junior Equity Analyst for its Global Equities team, covering both India and overseas markets. The firm employs a value-oriented investment strategy with a focus on a three to five-year investment horizon.We are seeking a motivated and detail-oriented individual to support our team of Senior...

  • Senior Applications Analyst, ServiceNow

    4 months ago

    India TaskUs Full time

    So what does a Senior Applications Analyst (ServiceNow) do? Think of yourself as someone who will translate high level business requirements into functional specifications for the IT organization and manage changes to such specifications.Imagine yourself going to work with one thing on your mind: that you will serve as a liaison between the business...

  • Senior Applications Analyst, ServiceNow

    4 months ago

    India TaskUs Full time

    So what does a Senior Applications Analyst (ServiceNow) do? Think of yourself as someone who will translate high level business requirements into functional specifications for the IT organization and manage changes to such specifications. Imagine yourself going to work with one thing on your mind: that you will serve as a liaison between the business...

  • Senior Investment Analyst

    1 day ago

    India ADP India Full time

    ADP is hiring a Senior Investment Analyst - Venture Capital As a part of our Venture Capital team, you will play a critical role in evaluating and managing investment opportunities across our target sectors. You will work closely with the investment team to conduct due diligence, perform market research, and support portfolio companies to drive growth and...

  • Senior Investment Analyst

    2 days ago

    india ADP India Full time

    ADP is hiring a Senior Investment Analyst - Venture Capital As a part of our Venture Capital team, you will play a critical role in evaluating and managing investment opportunities across our target sectors. You will work closely with the investment team to conduct due diligence, perform market research, and support portfolio companies to drive growth and...

  • Senior Investment Analyst

    19 hours ago

    india ADP India Full time

    ADP is hiring a Senior Investment Analyst - Venture Capital As a part of our Venture Capital team, you will play a critical role in evaluating and managing investment opportunities across our target sectors. You will work closely with the investment team to conduct due diligence, perform market research, and support portfolio companies to drive growth and...

  • Investor Relations

    2 days ago

    india Affle Full time

    Position Overview: To provide an anchoring support in planning as well as lead the investor relations of Affle (India) Limited that is counted amongst top 300 public listed companies in India. {Investor relations(IR) experience is must to have} Only candidate from listed industry should apply. Responsibilities:• Support the Company’s relationships with...

  • Senior Software Analyst

    6 days ago

    India Luxoft Full time

    Project Description:Luxoft Standard Software Management team started the engagement for Standard Software activities in year 2020 with a German Premium Carmaker. Over the course of past 3 years, Luxoft team presented a good performance received quite positive feedback from the customer. Therefore the customer has chosen to trust the enlarged responsibility...