Current jobs related to Support Account Mgr - gurugram - ServiceNow

  • Team Member Accounts Payable

    2 months ago

    Gurugram, Haryana, India Maruti Suzuki India Ltd Full time

    **Level**: MGR **Reporting to**: DPM (O2C) Main Responsibilities 1. Providing business support to Marketing & Sales vertical for accounting and payment processing of Media and Non-media marketing & business promotion expenses 2. Review and Processing payments of invoices through Accounts Payable (AP Module) of ERP system 3. For payment documents received...

  • Support Account Manager

    3 weeks ago

    Gurugram, India NetApp Full time

    Title: Support Account Manager Location: Gurugram, IN, 122002 Requisition ID: 127834 Job SummaryThe Support Account Manager plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Please note this is a technical, customer-centric opportunity within our Support...

  • Support Account Manager

    4 weeks ago

    Gurugram, India NetApp Full time

    Title: Support Account Manager Location: Gurugram, IN, 122002 Requisition ID: 127834 Job SummaryThe Support Account Manager plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Please note this is a technical, customer-centric opportunity within our Support...

  • Support Account Manager

    7 days ago

    Gurugram, India NetApp Full time

    Title: Support Account Manager Location: Gurugram, IN, 122002 Requisition ID: 127834 Job SummaryThe Support Account Manager plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Please note this is a technical, customer-centric opportunity within our Support...

  • Reseller- Account Mgr

    4 weeks ago

    Gurugram, India Invokhr Full time

    Responsibilities: Acquiring Channel Partners /Aggregators Hunt And build a strong Channel Partners networks in CPaaS Industry Onboard Channel Partners/Aggregators in CPaaS space. Negotiate high volume and best price deals with Channel Partners Relationship Management: Cultivate and maintain strong relationships with existing Channel Partners to ensure...

  • Accounts & IT Support Officer

    3 days ago

    Gurugram, Haryana, India Webetechies Private Limited Full time

    Job Title: Accounts and Technical Support Specialist Location: Gurugram Sector-21 Department: Finance & IT Support Reports To: Diwakar Upadhyay Job Summary: Key Responsibilities: Accounts Responsibilities: Invoicing & Billing: - Prepare and send client invoices in a timely and accurate manner, ensuring all service agreements, contracts, and projects are...

  • Salesforce Project Manager- Digital Project Mgr. Senior Consultant

    5 days ago

    Gurugram, India NTT DATA Services Full time

    Req ID: 300456 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Salesforce Project Manager- Digital Project Mgr. Senior Consultant to join our team in Gurgaon, Haryāna (IN-HR),...

  • Mgr-Digital Product Mgmt

    6 months ago

    Gurugram, India AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Business Support, Accounting

    5 months ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **What this job involves**: **Responsibilities**: - Handle mailbox for request and query management - Perform daily transactions as per standard operating procedures - Ensuring service delivery as agreed norms and SLAs - Creation of Statement of Accounts and Refund Packets - Update process...

  • Business Support, Accounting

    2 months ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Position**: Accounts Executive, City Name **Business**: Property and Asset Management, Gurugram What this job involves You will be performing the role of client finance and accounting at the site and will be responsible for the the financial services scope and responsibility defined in the Property...

  • Asst Mgr, Business

    4 months ago

    Gurugram, India Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Salesforce Project Manager- Digital Project Mgr. Senior Consultant

    4 days ago

    Gurugram, India NTT DATA Full time

    Job Description Req ID: 300456 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Salesforce Project Manager- Digital Project Mgr. Senior Consultant to join our team in Gurgaon,...

  • Sr Mgr/ DGM Sales

    5 months ago

    Gurugram, India GATX Full time

    Overview Position Purpose :  The position will be responsible for originating, supporting and closing transactions with new and existing customers to meet GIPL’s renewal, assignment and investment objectives and maximize return on the portfolio. Responsibilities Key Activities % Time Spent 1. Maintain excellent relationships...

  • Asst Mgr, Business

    5 months ago

    Gurugram, India Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Business Support, Accounting

    5 months ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Job Description**: Analyst - Abstractions **Responsibilities**: - Abstracting critical and key information from leases and other contract documentation - Transferring abstracted information into various lease and portfolio database systems - To perform Lease Document Matching and Review for...

  • Accountant

    2 weeks ago

    Gurugram, India 91 AT WORK Full time

    Location: GurgaonEmployment Type: Fulltime Work from OfficeExperience Required: 12 yearsJob Description:Our client a wellestablished interior design firm is looking for a meticulous Accountant to manage financial transactions prepare reports and maintain financial records. The role requires strong attention to detail and the ability to work independently to...

  • Accountant

    2 weeks ago

    Gurugram, India TITAN CONSULTANCY Full time

    Job Title: AccountantJob Location: Delhi /NCRJob Type: Full-timeSalary: 10-30k per month (based on experience)Experience: Fresher to 5 years of experienceEducation: B.Com graduateJob Description:We are seeking an Accountant to join our team. The ideal candidate will have a B.Com degree and good command over Excel. The candidate should be able to handle...

  • Accountant

    3 weeks ago

    Gurugram, India 91 AT WORK Full time

    Job DescriptionLocation: GurgaonEmployment Type: Full-time, Work from OfficeExperience Required: 1-2 yearsJob Description:Our client, a well-established interior design firm, is looking for a meticulous Accountant to manage financial transactions, prepare reports, and maintain financial records. The role requires strong attention to detail and the ability to...

  • Accountant

    3 weeks ago

    Gurugram, India 91 AT WORK Full time

    Location: GurgaonEmployment Type: Full-time, Work from OfficeExperience Required: 1-2 yearsJob Description:Our client, a well-established interior design firm, is looking for a meticulous Accountant to manage financial transactions, prepare reports, and maintain financial records. The role requires strong attention to detail and the ability to work...

  • Vehicle Body

    5 months ago

    Gurugram, India Maruti Suzuki India Limited Full time

    Level - AM/DM/MGR Position- Gurgaon Plant Educational Background - B.tech in Mechanical/ Automobile Engineering with 3 to 8 yrs experience Diploma in Mechanical/Automobile with 10 to 16 yrs experience. Job Role: Market returned parts analysis of Door components involving mechanical functional parts such as Handle, Latch, Regulator, Gas springs,...

Support Account Mgr

2 months ago

gurugram, India ServiceNow Full time
Job Description

What you can expect from us:

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey

 

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

 

  • Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
  • Flexible working culture to support the balance you need in both work and life.
  • Parental leave programs.
  • Childcare and caregiving benefits.
  • A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
  • A global, cross-functional mentoring program.
  • We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

 

What you get to do in this role: 

 

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

 

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

 

  • Comfortable presenting to all levels of management, including C-Level stakeholders.     
  • Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
  • Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
  • Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
  • Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
  • Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
  • Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
  • Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
  • Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
  • Act as an escalation point for customer impacting business critical issues.

Qualifications

To be successful in this role, we need someone who has:

  • 8-12 yrs of experience
  • Excellent written and oral communication skills
  • Experience dealing with technical support teams
  • Fundamental understanding of ITSM in enterprise environments and global deployments
  • Comfortable interacting with all levels of management
  • Working knowledge of ITIL incident, problem and release management process and procedures
  • Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
  • Broad technical understanding in a cloud software environment
  • Growth & collaborative mindset

 

Nice to have:

  • ServiceNow platform knowledge or experience
  • Project Management capabilities and principles
  • Service delivery account management experience

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.