AI Customer Support Specialist

5 days ago

amravati, India beBeeCustomerService Full time

About UsWe're a cutting-edge AI customer service platform revolutionizing support for direct-to-consumer brands.Job Description:As a Customer Service Representative, you'll be the face of our brand, helping clients get the most out of our platform. Your key responsibilities will include:Responding to client queries about product usage, features, and best practicesTroubleshooting issues clients face with AI agent performance and platform functionalityConfiguring and fine-tuning AI agents when they're not responding correctly or when clients escalateGuiding clients through setup, onboarding, and ongoing platform optimizationDocumenting common issues and contributing to help articles and internal knowledge basesCollaborating with the product and engineering teams to flag bugs and suggest improvementsRequirements:To succeed in this role, you'll need:1-3 years of experience in customer service or client support, preferably in a SaaS environmentStrong written and verbal communication skills in English and HindiThe ability to understand technical products and explain them simply to clientsA problem-solving mindset with attention to detailComfortable working across multiple tools and communication channelsExperience with D2C brands customer service is a plusFamiliarity with CRM tools, ticketing systems, or helpdesk platforms preferredBenefits:As a member of our team, you'll enjoy:A fast-paced and collaborative work environmentThe opportunity to grow as the company scalesA competitive compensation packageAbout Us:We're a dynamic startup founded by IIT Bombay alumni, dedicated to redefining the customer experience with AI.

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