Program Operations Specialist

1 week ago


solapur, India beBeeLearning Full time

About the Role:We are seeking an experienced and proactive Assistant Manager – LMS to oversee the end-to-end operational readiness and delivery of our online learning programs.This role involves managing a team of LMS Coordinators, ensuring timely course setup and maintenance, and driving process excellence in alignment with industry standards.Responsibilities:Operational Management:Oversight of the complete course readiness lifecycle, ensuring on-time and accurate setup of courses and modules as per launch schedules.Alignment to defined SOPs and quality benchmarks across all program launches.Review of course configurations such as announcements, sections, and resources to maintain consistency and compliance with educational guidelines.Management of all course end activities, including closure reports, survey tracking, and completion analysis.Team Leadership:Leadership and mentorship of a team of LMS Coordinators to drive accountability, efficiency, and quality in execution.Monitoring of workload distribution, performance metrics, and deliverables to ensure adherence to service level agreements.Support for skill development and knowledge sharing within the team to foster operational excellence.Cross-Functional Collaboration:Closely working with Program Delivery, Product, Marketing, and IT teams to ensure smooth program launches and issue resolution.Liaison with Global Partner Teams to coordinate blended course requirements and maintain partner satisfaction.Serving as the point of escalation for LMS-related challenges and coordinating timely resolutions.Process Improvement and Reporting:Identification and implementation of process enhancements to increase efficiency, scalability, and learner satisfaction.Tracking and analysis of course readiness metrics, learner engagement trends, and operational performance through dashboards and reports.Collaboration with data and reporting teams to automate recurring tasks and improve visibility across teams.Stakeholder Management:Acting as the primary point of contact for internal and external stakeholders on LMS-related matters.Ensuring adherence to academic and operational standards while meeting partner expectations.Support for audits, documentation updates, and change management initiatives as required.



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