Customer Service Representative

3 days ago


vadodara, India Santacruz TM Pvt Ltd Full time

Position Title: Voice Process AssociateExperience: 6 months to 1 yearsShift Timing: Night Shift (US Shift Hours)Location: AhmedabadJob Summary:We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.Key Responsibilities:- Handle inbound and outbound customer calls from US clients.- Resolve queries related to products, services, billing, or technical issues.- Maintain accurate records of customer interactions and follow-up actions.- Ensure high levels of customer satisfaction through prompt and efficient service.- Adhere to process workflows, scripts, and quality standards.Required Skills & Qualifications:- Graduate in any stream.- 2–4 years of experience in US voice process/customer support.- Excellent verbal communication skills in English (mandatory).- Familiarity with CRM tools and call center software.- Ability to work night shifts and meet performance metrics.Preferred Attributes:- US accent experience supporting North American clients.- Problem-solving attitude with the ability to think on your feet.Benefits:- Competitive salary and performance incentives- Career advancement opportunities- One-Year retention bonus- Allowances



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