Strategic Team Lead

3 days ago


visakhapatnam, India beBeeLeadership Full time

Job Overview:A Lead Associate plays a vital role in leading teams to achieve organizational goals. This position requires strong leadership and team management skills, exceptional verbal and written communication abilities, and the ability to analyze data and make informed decisions.Responsibilities:Manage team performance to ensure alignment with business objectives.Provide effective coaching and constructive feedback to subordinates to enhance their skills and knowledge.Take customer service and escalation when needed to ensure customer satisfaction.Hold regular team huddles and coaching sessions to discuss progress, set goals, and provide feedback.Handle escalated requests and research answers posted by associates to resolve customer issues.Review and analyze performance data, create action plans, and monitor execution to ensure goals are met.Keep clients informed of trends, changes, and development within the team through regular check-in meetings.Facilitate learning sessions to enhance associate technical and communication skills.Additional Responsibilities:Perform administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards, and other ad hoc tasks.Required Skills:2+ years experience as supervisor/acting supervisor in a call center environment.Strong leadership and team management skills.Exceptional verbal and written communication abilities.Ability to analyze data and make informed decisions.Knowledge of call center operations and metrics.Proficiency in call center management software and Microsoft Office.



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