Team lead
2 days ago
About company Manage Artworks (A flagship product brought to you by Karomi, a leading Enterprise Saa S provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance. Role & responsibilities Own end-to-end customer support for our V7 Saa S product, ensuring timely resolution of queries and issues. Define, document, and continuously improve support processes, including ticketing, escalation, and resolution workflows. Act as the primary point of contact for strategic customers, maintaining strong relationships and proactively addressing concerns. Collaborate with Engineering teams to provide feedback from customers and help prioritize product enhancements. Track, analyze, and report on support metrics (response time, resolution time, CSAT, etc.) to drive continuous improvement. Develop knowledge base articles, FAQs, and other self-service resources for customers. Train internal teams and new hires on product functionality and support processes. Build and manage a high-performing support team (if required in the future). Preferred candidate profile 5+ years of experience in customer support or customer success, preferably in Saa S or B2 B software. Strong proficiency in SQL (queries, stored procedures, performance tuning), Java Script & j Query (DOM manipulation, AJAX, debugging) Intermediate knowledge in. NET Framework & C# (application structure, basic APIs, debugging) Excellent debugging and troubleshooting skills across web and backend systems. Proven experience in defining support processes and workflows. Strong relationship management skills; able to handle strategic and high-value customers. Excellent communication and interpersonal skills. Analytical mindset to monitor metrics and identify areas for improvement. Hands-on familiarity with support tools (Zendesk, Freshdesk, Jira Service Desk, or equivalent). Experience working closely with Product and Engineering teams is a plus.
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Senior Software Engineer Team Lead
3 weeks ago
visakhapatnam, India Innocito Full timeTitle : Lead Software Developer Location : Vishakhapatnam FULLTIME Work From Office Responsibilities: • Lead the development of high-performance, scalable, and secure backend applications using Java, Spring Boot, and Microservices architecture. • Design and review system architecture and software design documents. • Mentor and guide junior developers...
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Service Team Lead
1 week ago
Visakhapatnam, India Paytm Full timeAbout Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology....
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Team Leader
6 days ago
Visakhapatnam, India Pfizer Full timeUse Your Power for Purpose Our breakthroughs would not reach the hands of patients without our dedicated pharmaceutical manufacturing team. We rely on agile members who understand the critical impact of their role in Pfizer’s mission. Patients need colleagues like you who take pride in their work and continuously strive to improve outcomes. Your efforts...
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Visakhapatnam, India Paytm Full timeAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the...
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Land Acquisition
2 weeks ago
Visakhapatnam, India Placement Leadership Team Full timeOpening for a Land Acquisition & Corporate affairs Manager for a Leading Company Salary - upto 24 lakhs Location - Vizag Minimum 5-8 years of work experience in Corporate Affairs Close coordination with various department of State/Central Governments of manage day to day work. Mandatory to have minimum experience of 5-8 years of Corporates Affair...
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Team Leader
4 weeks ago
Visakhapatnam, India Pfizer Full timeThis job is with Pfizer, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Use Your Power for Purpose Our breakthroughs would not reach the hands of patients without our dedicated pharmaceutical manufacturing team. We rely on agile members who...
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Team Member
1 week ago
visakhapatnam, India Dr Reddy's Laboratories Limited Full timeCompany Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait.We started in 1984 with a modest investment, 20...
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Safety Investigations Team Lead I
2 weeks ago
Visakhapatnam, India Uber Full timeJob Description About The Role The Global Operations and Insights team is pioneering how Uber manages safety contacts that contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact reviews. As a Team Lead in our India Center of Excellence (COE), you will be responsible for...
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Sales - Team Leader
1 week ago
Visakhapatnam, India Paytm Full timeAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key...
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Team Leader: Visual Inspection
4 weeks ago
Visakhapatnam, India Pfizer Full timeThis job is with Pfizer, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Use Your Power for Purpose Our breakthroughs would not reach the hands of patients without our dedicated pharmaceutical manufacturing team. We rely on agile members who...
