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CRM Business Analyst- Microsoft Dynamics

2 months ago

india Birlasoft Full time

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.


About the Job: Looking for Microsoft CRM Business with at least of 3 CRM implementation experience

Job Title: CRM Business Analyst

Location: Hyderabad, Bangalore, Mumbai, Noida, Chennai and Pune


Experience Required

• Require a strong CRM Consultant with 10+ years of CRM experience & should have worked as a Business analyst for at least 3 CRM implementations.

• Must have driven Business discussions/workshops and should have worked on CRM functional design covering functionalities for sales, service, marketing, field service and PSA

• Expertise in creating business requirements, user stories, functional design and high-level design documents.

• Must have sound understanding on power platform capabilities and possibilities

• Must have overall understanding on - Dynamics 365 platform, online and on-premise versions, upgrades and migrations, integration with other office products, multilingual and multi-currency functionality, mobile and handheld clients, outlook and outlook app capabilities and offline capabilities

• Must have experience of co-ordination among different teams like business SMEs, Development, QA, etc.

• Should have given Training to Business Users on functionality being rolled out

• Should have deep understanding of multiple industry domains.

• Must have strong communication skills and be comfortable in leasing with stakeholders independently

• Ability to establish priorities, work independently and lead development of Dynamics CRM solution


Become a part of #birlasoft family Let's talk - Please send your profile to roveena.thakur@birlasoft.com