Client Solutions Director

2 weeks ago


tiruchirappalli, India beBeeServiceDelivery Full time

Service Delivery ExpertDeliver outstanding service assurance by collaborating with internal technical staff, providing Cyber consultancy services, and identifying opportunities for growth.Present comprehensive client operational reports at regular meetings.Enhance client Service Level Agreements (SLAs) and reporting processes.Ensure analysts meet SLA targets and adhere to established procedures.Develop a thorough understanding of the client's business operations.Manage risks and issues effectively.Resolve complex problems efficiently.Scope out projects effectively.Facilitate change management initiatives.Respond to major incidents promptly.Key Skills:Minimum 5 years' experience in Service Management is required.Experience in delivering Cyber Security Operations Centre (SOC) services is essential.Strong knowledge of IT Service Management (ITSM) concepts is necessary.Ability to communicate effectively with senior executives.Demonstrated leadership and collaboration skills are essential when working with diverse teams.



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