Customer Service Support Manager
1 week ago
Company Description SAKSHAM OFFICE AUTOMATION PVT LTD is a leading provider of document solutions and services, offering a comprehensive range of multifunctional devices (MFDs) such as photocopy machines, network printers, and scanners. The company delivers end-to-end tailored documentation solutions, including print management, electronic document archiving, and customized support services. With a presence in over 70 locations across India, SAKSHAM ensures consistent, high-quality support and aims to build long-term client relationships. The organization is currently supporting 100 satisfied customers while focusing on reducing documentation costs and delivering industry-leading services. Role Description This is a full-time on-site role for a Customer Service Support Manager at our Gurgaon location. The role involves overseeing customer support operations, ensuring customer satisfaction, and resolving service issues promptly. Responsibilities include managing and training the support team, coordinating technical support, addressing customer concerns, and analyzing service metrics to enhance the overall customer experience. The manager will also work closely with the technical team to ensure service quality and help improve processes. QualificationsStrong skills in Customer Service and Customer Support to effectively address client needs and ensure satisfaction.Analytical skills to monitor service metrics, evaluate team performance, and develop strategies for improvement.Experience and proficiency in providing Technical Support and troubleshooting complex service-related issues.Ability to manage teams, prioritize tasks, and work in a dynamic, client-focused environment.Bachelor's degree in a related field or equivalent work experience preferred.Excellent communication and problem-solving abilities.Experience in the technology or office automation industry is an advantage.Proficiency in using CRM tools and other service management software is a plus.
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Customer Service Support Manager
1 week ago
Gurugram, India SAKSHAM OFFICE AUTOMATION PVT LTD Full timeCompany Description SAKSHAM OFFICE AUTOMATION PVT LTD is a leading provider of document solutions and services, offering a comprehensive range of multifunctional devices (MFDs) such as photocopy machines, network printers, and scanners. The company delivers end-to-end tailored documentation solutions, including print management, electronic document...
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Customer Service Support Manager
1 week ago
Gurugram, India SAKSHAM OFFICE AUTOMATION PVT LTD Full timeCompany Description SAKSHAM OFFICE AUTOMATION PVT LTD is a leading provider of document solutions and services, offering a comprehensive range of multifunctional devices (MFDs) such as photocopy machines, network printers, and scanners. The company delivers end-to-end tailored documentation solutions, including print management, electronic document...
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Customer Support
4 weeks ago
Gurugram, India Antal International Full timeJob Description Hiring specifications Job Purpose: We are looking for an experienced and strategic Service Head to establish and drive our customer service operations for mobile robotics. This role will be responsible for setting up robust service processes, building and leading a high-performing team, and ensuring customer satisfaction through efficient...
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Customer Service Support Manager
10 hours ago
Gurugram, India SAKSHAM OFFICE AUTOMATION PVT LTD Full timeJob Description Company Description SAKSHAM OFFICE AUTOMATION PVT LTD is a leading provider of document solutions and services, specializing in multi-functional devices (MFDs) such as photocopy machines, network printers, and scanners. The company offers tailored, end-to-end solutions for network printing, photocopying, and scanning services, with options...
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Customer Service Associate
2 weeks ago
Gurugram, Haryana, India Cubnet Service Full time**Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 30k-37k CTC Immediate Joiners Only Virtual/F2F...
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Customer Service Associate
1 week ago
Gurugram, Haryana, India Cubnet Service Full time**Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...
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Assistant Manager
2 weeks ago
Gurugram, Gurugram, India Genpact Full timeJob Description Inviting applications for the role of Assistant Manager -Customer Service/Payment Support Responsibilities: Team Management: Lead, mentor, and motivate a team of Customer Service & Payment Support specialists and drive the team to achieve performance goals - Performance Monitoring: Track and evaluate the performance of team members, providing...
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Customer Service Support Advisor
2 weeks ago
Gurugram, Haryana, India BT Group Full time**Customer Service Support Advisor**: - Job Req ID: 48113 - Posting Date: 17 Aug 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...
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Customer Service Support Advisor
1 week ago
Gurugram, Haryana, India BT Group Full time**Customer Service Support Advisor**: - Job Req ID: 42380 - Posting Date: 7 Jan 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...
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Customer Service Support Advisor
1 week ago
Gurugram, Haryana, India BT Group Full time**Customer Service Support Advisor**: - Job Req ID: 38838- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...
