ServiceNow Consultant/Developer

2 days ago

uttar pradesh, India Yuktic Full time

Job TitleITSM Consultant – ServiceNow (CIS-ITSM Certified)Role OverviewWe are seeking an experienced IT Service Management (ITSM) professional with strong expertise in ServiceNow. The candidate must hold the ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) certification and have proven hands-on experience in implementing, configuring, and supporting ServiceNow ITSM modules.Key ResponsibilitiesImplement, configure, and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.Work with stakeholders to gather requirements, translate them into technical solutions, and deliver high-quality implementations.Ensure ITSM processes align with ITIL best practices and business needs.Conduct workshops, prepare design documents, and provide end-user training/documentation.Perform system testing, integration, and support during UAT/production rollout.Collaborate with cross-functional teams for upgrades, enhancements, and integrations with third-party systems.Provide post-implementation support and continuous service improvements.Required Qualifications & SkillsServiceNow CIS-ITSM certification (mandatory).Strong understanding of ITIL framework and ITSM processes.3–6 years of hands-on ServiceNow implementation/configuration experience.Experience with Workflows, Business Rules, Client Scripts, UI Policies, Catalog Items, and Integrations.Good communication and client-facing skills for requirement gathering and solution workshops.Ability to troubleshoot, resolve issues, and provide ongoing support.Preferred SkillsServiceNow certifications beyond CIS-ITSM (CSA, CAD, CIS in other modules).Experience in CMDB design & discovery, automation, or ITOM modules.Exposure to Agile/DevOps environments.Location📍 Noida (Work From Office)

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