Service Delivery Expert

6 days ago


udaipur, India beBeeCyber Full time

Our organisation is looking for a highly skilled Service Delivery Expert to lead our key client relationships. The successful candidate will be responsible for ensuring excellent service delivery, which involves liaising with internal technical staff on behalf of the client and providing expert advice on cyber security.The role requires strong experience in SOC, SIEM, and understanding of Cyber security concepts. Key responsibilities include preparing and presenting client operational reporting at monthly meetings, ensuring L1 and L2 analysts are meeting SLAs and following procedures, and continuously improving operations and client engagement.A successful candidate will have a good balance between customer service, technical knowledge, and experience dealing with C-level executives. The ideal candidate will have minimum 5 years work experience in Service Management, ITIL Service Management accreditation, and proven experience with Incident response.Key ResponsibilitiesPreparing and Presenting Client ReportsClient SLAs and Reporting (including driving enhancements)Ensuring Analyst PerformanceGreat Communication SkillsOnboarding New ClientsImproving Operations and EngagementDeveloping Understanding of Client BusinessRisk and Issue ManagementProblem and Scope ManagementChange and Major Incident ManagementAs a key member of our team, you will have the opportunity to develop a deep understanding of our clients' businesses and contribute to strategic business planning, roadmaps, and workshops. If you are a motivated and experienced professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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