Senior Operations Manager

Operations Manager – Office of the Managing Director Reporting to: MD & Director Experience Required: 15–18 years in Operations, Business Administration, or Project Management, with proven experience in execution-heavy roles supporting senior leadership in high-pressure environments. Number of Openings: 3 Job Summary We are seeking a highly structured, execution-driven Operations Manager to work closely with the Executive Assistant in supporting the MD/Director. Confidentiality, professionalism, and precise communication are crucial as you will handle sensitive information and drive critical operational outcomes. This role requires strong operational leadership, rapid turnaround (TAT) improvement, cross-department coordination, and disciplined follow-through. You will convert leadership directives into actionable workflows, ensure alignment across teams, and maintain on-ground execution quality, enabling the MD/Director to function with maximum efficiency. Key Responsibilities 1. Strategic & Operational Execution Translate MD/Director directives into actionable, time-bound operational plans. Drive execution across teams with strict follow-up to reduce TAT and ensure closures. Proactively identify roadblocks, gaps, and resource needs. Monitor progress through dashboards, trackers, and structured workflows. 2. Vendor, Partner & External Liaison Manage vendor relationships jointly with the EA. Conduct site/vendor visits and quality checks. Ensure compliance with agreed timelines and deliverables. 3. Cross-Department Coordination Serve as the communication and alignment bridge between leadership and functional teams. Ensure clarity of deliverables, expectations, and timelines. Conduct regular check-ins and escalate risks where needed. 4. Process Management & Optimization Build, refine, and implement SOPs to streamline operations. Strengthen systems for follow-ups, reporting accuracy, and timely completion. Improve team alignment, documentation flow, and operational discipline. 5. Project & Initiative Oversight Lead execution of key initiatives from the MD’s office. Ensure adherence to timelines, budgets, and quality standards. Provide concise updates and insights to support decision-making. 6. On-Ground Monitoring Visit office locations, events, and vendor sites as required. Verify on-ground execution and resolve issues in real time. 7. Collaboration with Executive Assistant Operate as a two-member support unit for the MD/Director. Align on priorities, action points, and operational requirements daily. Divide responsibilities to enhance efficiency and execution speed. 8. Reports & Analytical Support Prepare dashboards, MIS reports, and productivity trackers. Analyse operational performance and business trends. Support creation of review materials and presentations. What We’re Looking For Strong execution mindset with a bias for action, results, and TAT reduction. High confidentiality and ability to handle sensitive information with discretion. Ability to manage multiple priorities and deadlines. Influence without authority across teams and departments. Practical problem-solving with strong on-ground understanding. Ability to bring structure to fast-moving, evolving environments. Key Skills & Attributes Operational Excellence: Strong process, workflow, and SOP management. Communication Mastery: Fluency in English & regional languages; crisp communication across levels. Tech Proficiency: MS Office, Google Workspace, project management tools, trackers. Stakeholder Management: Strong internal and external coordination capabilities. Analytical Thinking: Command over reports, numbers, and insights. High Organization: Strong documentation, planning, and execution discipline. Professional Presence: Confident, well-groomed, and business-ready. Discretion & Confidentiality: Trusted to handle sensitive and strategic information.