Senior Technical Solution Designer

A ServiceNow Solution Architect/Technical Architect is responsible for designing and delivering solutions to address business challenges. This role focuses on projects or functional areas within the enterprise framework, crafting technical solutions that meet immediate needs while fitting seamlessly into the IT ecosystem.Key Responsibilities:Requirements Analysis & Solution Design: Engage with stakeholders to gather requirements and understand objectives. Translate business needs into technical designs and architecture for solutions, producing documents that outline implementation on the platform.End-to-End Architecture: Own the overall solution architecture for assigned projects or modules. This includes designing data models, workflows, and integrations for new implementations or enhancements, ensuring compatibility with existing configurations and enterprise architecture standards.Module Implementation: Lead the configuration and customization of modules to meet requirements. Oversee the development of features such as forms, workflows, business rules, client scripts, and UI pages, ensuring they are built according to best practices and are maintainable.Integration & Data Management: Design and implement integrations between systems (such as identity management, ERP, CRM, monitoring tools). Utilize integration tools and APIs to enable data exchange and ensure the solution fits into the broader IT landscape without silos.Technical Leadership in Projects: Act as the technical lead for implementation teams. Provide guidance to developers and administrators, resolve design questions, and make decisions on trade-offs. Ensure that the build/configuration aligns with the approved architecture and that quality standards are met through code reviews and testing oversight.Testing & Quality Assurance: Collaborate with QA teams and end-users to develop test plans for solutions. Participate in system testing and user acceptance testing, verifying that the solution meets functional requirements and performance expectations. Address any defects or issues in the design by adjusting configurations or recommending improvements.Deployment & Support Transition: Plan and coordinate go-live activities for new features or modules, ensuring minimal disruption to operations. Create documentation for implemented solutions. Conduct knowledge transfer and training sessions for operational teams or clients to ensure they can effectively use and maintain the solution post-deployment.Post-Implementation Optimization: Monitor solution performance and adoption after rollout. Proactively identify opportunities for improvement – for example, streamlining workflows, enhancing user interface, or automating additional processes. Provide recommendations and implement updates or refinements to continually optimize the value delivered by the solution.Standards & Best Practices Compliance: Ensure that all solutions adhere to best practices and coding standards. This includes maintaining the integrity of the platform by avoiding over-customization, leveraging out-of-the-box functionality where possible, and ensuring upgrades will be smooth.Collaboration & Communication: Work closely with project managers, business analysts, and other teams throughout the project lifecycle. Communicate architecture decisions and status updates to stakeholders. Coordinate with the Platform Owner or Enterprise Architect to ensure solutions are aligned with the overall strategy.Qualifications:Advanced Experience: 15+ years of relevant experience is a plus, especially if it includes leadership in designing complex implementations or working in a consulting capacity across multiple environments.Diverse Module Experience: Experience with a broad range of modules and integrations. For example, implementing advanced features such as Discovery/Service Mapping, IT Business Management (Project/Portfolio Management), or Security Operations.Certified Application Developer: ServiceNow Certified Application Developer (CAD) certification is a plus, indicating ability to build custom scoped applications and advanced configurations on the platform.Industry or Domain Expertise: While this role is industry-agnostic, experience in tailoring solutions for specific sectors or business functions can be advantageous.Project Leadership: Experience acting as a Solution Architect or Lead Developer in large-scale projects for global organizations or Fortune 500 companies.Soft Skills: Demonstrated experience in roles that required heavy collaboration, customer interaction, and change management.Skills and Competencies:Communication: Excellent verbal and written communication skills. Able to explain capabilities and technical concepts in business-friendly terms. Comfortable leading workshops, presenting solutions/proposals to stakeholders, and writing clear documentation.Leadership & Teamwork: Strong leadership presence to guide developers and configuration specialists, yet collaborative enough to work as part of a broader team. Capable of mentoring junior team members and fostering a knowledge-sharing environment.Client/Stakeholder Focus: Skilled in working with end-users and process owners to ensure the delivered solution meets their needs. Engages stakeholders throughout the project to manage expectations and incorporate feedback.Problem-Solving: Creative and resourceful in solving problems. The ability to quickly troubleshoot issues on the platform and identify root causes. Uses analytical thinking to not only fix immediate issues but also drive continuous improvements.Adaptability & Learning: Enthusiastic about continuous learning, with an ability to adapt to the platform's evolving features. Stays informed about latest releases and best practices, and proactively seeks out opportunities to leverage new capabilities.Organizational Skills: Excellent planning and time management, capable of juggling multiple tasks or projects and meeting deadlines. Pays attention to detail in design and implementation to ensure high quality results.