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Supervisor, Benefits Support Services
2 weeks ago
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary As a Supervisor in the Benefits Support Services team, you will lead a team of analysts and specialists responsible for delivering high-quality benefits administration and support to TriNet's clients and their worksite employees (WSEs). You will manage team performance, coach and mentor staff, oversee escalations, and drive process improvements. This role requires strong leadership, analytical thinking, and a deep understanding of benefits operations and compliance. Team will be responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Key Responsibilities Responsibility / % Time Allocation Coach and mentor team members; manage attendance, performance, and workload prioritization - 20% Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions - 15% Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy - 15% Handle escalated issues and ensure resolution meets quality and compliance standards - 15% Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships - 10% Perform other duties as assigned and ensure compliance with company policies and standards - 25% Qualifications Education Bachelor's/Master's degree in Human Resources, Business Administration, or related field (preferred) Equivalent experience in benefits administration or HR operations will be considered Experience Minimum 3-5 years of experience in benefits administration or customer support services 2+ year's experience in a supervisory or team lead role is preferred Experience in a PEO or HR outsourcing environment is a plus Preferred Certifications Certified Employee Benefits Specialist (CEBS) – International Foundation of Employee Benefit Plans Certified Payroll Professional (CPP) – if managing payroll-linked benefits Skills & Competencies Proficiency in benefits administration platforms and Microsoft Office Suite Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to manage remote teams across time zones Detail-oriented with strong organizational and time management skills Experience in process improvement and documentation Ability to handle escalations and resolve complex issues effectively Work EnvironmentWork in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.
