Investment Operations Manager, Vice President

About this roleTeam OverviewBlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all of our clients, from wealth advisors to family offices to endowments and foundations.About the RoleBlackRock's SMA Solutions business is establishing a new team dedicated to the support of customized portfolio offerings to Citi Wealth. This role will be responsible for managing a team that oversees the daily investment operations functions in the APAC/EMEA region, inclusive of trade flow management, reconciliation and data quality. The candidate will also work in close collaboration with internal & external stakeholders (e.g. Portfolio Managers, Custodians, Aladdin support) to resolve issues and mitigate risk with a client service mentality. As this offering grows, the role will also support the implementation of new products, distribution channels/clients, new technology deployments and participate in the development of new enhancements to achieve scale. The candidate will also be expected to synthesize, analyze, and present daily/weekly/monthly metrics to senior management.ResponsibilitiesManage a team of three individuals tasked with daily cash and position reconciliation of several thousand separately managed accounts.Collaborate with custodians, brokers, and internal partners to resolve issues related to daily processes, daily data delivery, trade settlement, and security setup.Lead projects to streamline operations, automate processes, and reduce errors.Serve as a subject matter expert for other investment operations team members.Monitor the processing of corporate action in the Aladdin Accounting System.Respond to various internal and external client inquiries and requests.Set up new custodians, platforms, and interfaces.Ensure continuous process optimization and improvements are in place for a best controlled, risk handled, and scalable operations service team.RequirementsBachelor's degree required. Preferably in business, math, finance or related fields5-10 years of experience in investment operations at an investment management firm.Background in portfolio accounting and performance with experience in Aladdin is a must.Track record of building teams to support operational processes.Proven ability to build strong relationships with senior management, key clients, and internal/external stakeholders (e.g. Portfolio Managers, Custodians, Brokers)Exceptional attention to detail and problem solving abilitiesStrong proficiency in Microsoft Excel (VLOOKUP, pivot table, formula driven data scrubbing, VBA) is a plusAbility to operate/prioritize effectively and adhere to tight deadlinesDemonstrated ability to be flexible and adapt to changing circumstancesOur benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.Our hybrid work modelBlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.About BlackRockAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.This mission would not be possible without our smartest investment – the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn:  BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.