Education Operations Specialist

4 days ago

ballari, India beBeeEducator Full time

Program Coordinator Role OverviewThe Program Coordinator plays a pivotal role in ensuring seamless program operation, providing support to learners, and coordinating with internal teams to deliver an exceptional learning experience.The ideal candidate will possess excellent written and verbal communication skills, thrive in a fast-paced environment, and be adaptable to evolving processes.Key Responsibilities:Learner Support: Serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.Required Skills and Qualifications:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude.Detail-Oriented: High attention to detail in written communication and problem-solving.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems (LMS).Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.Succeed in This RoleThis is an exciting opportunity to join our team and make a meaningful impact in education. If you have a passion for delivering exceptional learner experiences, we encourage you to apply.

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