NAB | AVP

3 weeks ago


gurugram, India NAB Full time

Note, Active team handling experience is a MUST


Key tasks; accountabilities and challenges of this role

  • Ensuring Ongoing Customer Due Diligence reviews are completed within SLA
  • Conducting regular buzz meetings with team
  • Ensure workforce planning non-negotiables are adhered to
  • Complete regular 1:1 conversations with team members
  • Coach and build team member capability
  • Respond to QA feedback and meet QA completion SLA
  • Identify process improvement opportunities
  • Conduct case review sessions with team
  • Ensure team availability when on inbound call roster


Experience

  • 5+ years of experience of working in Customer Due Diligence (CDD ) or KYC Operations for individual and non-individual customers ) in financial institutions
  • Overall 9+ years of experience working in Banking operations in similar capacities
  • 3+ years’ experience in people leadership roles managing a team of 10+ FTE in CDD Operations / Financial Crime operations


Essential capabilities

  • Leadership and coaching - Ability to build, lead and motivate teams, ability to negotiate and build consensus
  • Strong time management and organisation skills
  • Outstanding written and verbal communication skills
  • Customer driven commercial approach to business
  • Build capability of team members to ensure the delivery of expected client experience
  • Experience in making sound decisions and judgments
  • Ability to adapt to changing priorities
  • Ability to analyse qualitative and quantitative data and draw conclusions
  • Knowledge and experience of using Active Ops, AOM, FocusIQ or any productivity tool


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