NAB | AVP
3 weeks ago
Note, Active team handling experience is a MUST
Key tasks; accountabilities and challenges of this role
- Ensuring Ongoing Customer Due Diligence reviews are completed within SLA
- Conducting regular buzz meetings with team
- Ensure workforce planning non-negotiables are adhered to
- Complete regular 1:1 conversations with team members
- Coach and build team member capability
- Respond to QA feedback and meet QA completion SLA
- Identify process improvement opportunities
- Conduct case review sessions with team
- Ensure team availability when on inbound call roster
Experience
- 5+ years of experience of working in Customer Due Diligence (CDD ) or KYC Operations for individual and non-individual customers ) in financial institutions
- Overall 9+ years of experience working in Banking operations in similar capacities
- 3+ years’ experience in people leadership roles managing a team of 10+ FTE in CDD Operations / Financial Crime operations
Essential capabilities
- Leadership and coaching - Ability to build, lead and motivate teams, ability to negotiate and build consensus
- Strong time management and organisation skills
- Outstanding written and verbal communication skills
- Customer driven commercial approach to business
- Build capability of team members to ensure the delivery of expected client experience
- Experience in making sound decisions and judgments
- Ability to adapt to changing priorities
- Ability to analyse qualitative and quantitative data and draw conclusions
- Knowledge and experience of using Active Ops, AOM, FocusIQ or any productivity tool
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