Telecom Upselling Specialist

2 weeks ago


india beBeeUpseller Full time

Key ResponsibilitiesIdentify opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs.Promote complementary telecom services such as data packages, cloud solutions, VoIP, and managed services to existing customers.Build trust through proactive communication, understanding client requirements, and offering tailored solutions that add value.Monitor customer usage patterns and industry trends to design targeted offers and campaigns for upselling and cross-selling.Work closely with operations, technical, and customer service teams to ensure smooth implementation of upgraded or additional services.Measure success through KPIs such as revenue growth, customer retention, and conversion rates for upsell/cross-sell initiatives.About the JobRequired Skills:Excellent communication and negotiation skills, ability to work under pressure, analytical mindset, and knowledge of telecom industry trends.Able to collaborate effectively with various departments to achieve business objectives.



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