Advanced Technical Support Specialist

15 hours ago

bhavnagar, India beBeeExpert Full time

Technical Support ExpertiseAt Atlassian, we believe in giving employees the flexibility to work in a way that suits them best. This means whether you prefer to work from an office, from home, or a combination of both, we offer arrangements that allow you to make this choice.As part of our Enterprise Support team, you will be focusing on delivering advanced technical support and product expertise to our largest customers. You will collaborate with other team members globally, reporting to the Manager of the Enterprise Support team. Your key responsibilities include:Root Cause Analysis: Conduct thorough investigations to identify and resolve complex technical issues across multiple Atlassian products.Communication: Communicate technical details and progress updates to customers at an executive level, ensuring timely resolution and escalation when necessary.Customer Champion: Advocate for customer needs, providing solutions and coaching colleagues on how to perform technical interviews.To succeed in this role, you must possess:8+ years of experience in Java support, software services, and system administration for large end-user communities.Experience with operating systems (e.g., Linux, OS X, Windows).Subject matter expertise in multiple Atlassian products, including knowledge opportunities and the ability to multiply knowledge within the team.We are passionate about delivering exceptional customer experiences and driving process improvements. We encourage skilled professionals who share your passion for innovation and collaboration to apply for this role.We believe in fostering a supportive environment where our team members can excel and grow. Our collaborative culture is built around mutual respect, open communication, and a shared commitment to excellence.

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