Digital Experience Strategist

5 days ago

thane, India beBeeCustomer Full time

Job Summary:Our organization seeks an experienced Digital Customer Engagement Manager to drive customer satisfaction and loyalty through effective engagement strategies. As a key member of our team, you will be responsible for developing and implementing customer-centric solutions that meet the evolving needs of our clients.Key Responsibilities:Develop and implement customer engagement strategies to enhance customer satisfaction and loyaltyCollaborate with cross-functional teams to design and deliver customer-centric solutionsBuild strong relationships with customers through effective communication and issue resolutionStay up-to-date with industry trends and best practices in digital customer engagementContribute to the development of business cases and proposals to secure funding for new initiativesRequired Skills and Qualifications:Technical Skills:Strong knowledge of IT Service Management, SAP Basis, and SAP ApplicationsHands-on experience with SAP Basis activities, SAP release version upgrades, and infrastructure updates for cloud customersWorking experience with SAP HEC, SAP S/4HANA, or any other cloud solutionHands-on experience with infrastructure operations, network, interfaces, and Load Balancer topicsStrong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solutionSoft Skills:Excellent customer focus / networking / relationship building / results-driven / self-organized / decision makingExcellent communication skills (written and verbal)Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolutionExperience in working with cross-cultural and cross-functional teams or individualsProficiency in English (written and verbal), additional local languages are a plus/on topBenefits:Competitive salary and benefits packageOpportunities for career growth and professional developmentA dynamic and supportive work environmentRecognition and rewards for outstanding performanceOthers:We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our organization values diversity and inclusion and is committed to creating a work environment that is free from harassment and discrimination.

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