Sutherland | Sr. Director

6 days ago

india Sutherland Full time

Overview

This position requires In depth experiencing of reviewing processes end to end using Lean methodology and driving implementation. Excellent financial, business analysis and gap analysis skills, reflecting the need to understand and interpret complex, extensive and interconnected business requirements; Ability to work effectively to strict deadlines to ensure agreed project timelines are met and detailed understanding of (and application of) project management disciplines and methodologies.


Responsibilities


  • Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value.
  • Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction
  • Team up with site/client leaders in upholding compliance in all organization policies and standard procedures
  • Ensure definition and documentation of business and operations requirements and designs, aligned to business and operational strategies and are in accordance with Controls/Compliance requirements
  • Work closely with the process implementation and location teams to identify and promote changes to existing processes and related systems that are suitable for further development and automation
  • Define impact analysis of proposed changes in terms of complexity, man-day effort and cross cluster impacts. Drive operational efficiency and decrease efforts
  • Set the overall strategy for and manage the daily activities of the teams and ensure compliance to applicable procedures and policy guidelines. Ensure key trends, issues and watch items are brought forward from the metrics into management summaries clearly.
  • Responsible for driving Lean Six Sigma capability program across the organization including training and certification
  • Leading Transformation projects for enterprise functions - Conducted solution workshops to design the process flows, handoffs to derive future state design with finance team on billing automation project
  • Monitor ongoing Business Metrics / KPI’s & SLAs by tracking & reporting and periodic checks to ensure that SLA/KPIs being reported and accurate and captured appropriately
  • Coaching and mentoring Black Belts, Green Belts on transformation projects
  • Managing process improvement program, business case, planning and execution of projects for Corporate/Enabling/Support functions Driving enterprise adoption of tools/techniques by internal stakeholders and clients by showcasing and articulating the business case and value proposition
  • Access the finance organization and make changes where necessary. Develop, mentor and coach the team to create a cohesive, business-focused finance organization that successfully collaborates with the business partners and the larger SGS Finance Organization.
  • Given the current state of the company’s growth, identify and build world class processes and controls that will scale as the company grows as well as provide the financial intelligence for all strategic decisions to help drive the business.


Qualification & Skill sets Required


  • CA or MBA (Finance) with 10+ years experience
  • At least 8 years of experience in the same industry (with at least 3 years of managerial experience)
  • Experience with Finance & Accounting Improvement Projects
  • Must have Six Sigma Blackbelt and /or Lean Sigma certified (COPC Registered Coordinator is a plus)
  • Excellent Project Management skills and Change Management skills
  • Able to conduct Kaizen events.
  • Able to drive End to End transformation projects for client, Digital transformation projects (automation, robotics, etc.)
  • Strong background on process development and improvement
  • Excellent verbal and written communication skills and the demonstrated ability to work cooperatively and constructively in a multi-cultural, team environment.

  • Sutherland | Oracle ADF Developer | india

    3 weeks ago

    india Sutherland Full time

    Role : Sr. ADF Developer Exp : 5+ Years Type : Permanent Sutherland Global. Location : Hyderabad Notice : Immediate. Primary Skills (Mandatory) : Oracle ADF, Java, PLSQL. Roles and Responsibilities: Interpret requirements and design solution that satisfy the customer’s needs and also satisfied the need for standardization, usability and...

  • Sutherland | Director- Contract

    4 weeks ago

    india Sutherland Full time

    About Sutherland:Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in reengineering process. We design exceptional...

  • Sutherland | Director- Contract

    4 weeks ago

    india Sutherland Full time

    About Sutherland: Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in reengineering process. We design exceptional...

  • Sutherland | Director- Contract

    4 weeks ago

    india Sutherland Full time

    About Sutherland: Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in reengineering process. We design exceptional...

  • Director-Workforce Management

    2 weeks ago

    India Sutherland Full time

    About Sutherland: Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in reengineering process. We design exceptional...

  • Director-Workforce Management

    2 weeks ago

    India Sutherland Full time

    About Sutherland:Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in reengineering process. We design exceptional...

  • Director-Workforce Management

    2 weeks ago

    India Sutherland Full time

    About Sutherland: Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in reengineering process. We design exceptional...

  • Workforce Management Director Lead

    2 weeks ago

    India Sutherland Full time

    About Sutherland:We are a digital transformation company that provides exceptional experiences to our clients, their customers, and employees.Our strategic mission has remained unchanged since we started 38 years ago: helping clients maximize customer lifetime value and increase competitive advantage through productivity and efficiency while delivering...

  • Director- Contract

    4 weeks ago

    India Sutherland Full time

    About Sutherland: Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in reengineering process. We design exceptional...

  • Director- Contract

    3 weeks ago

    India Sutherland Full time

    About Sutherland: Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in reengineering process. We design exceptional...

  • Oracle ADF Developer

    4 weeks ago

    India Sutherland Full time

    Role : Sr. ADF Developer Exp : 5+ Years Type : Permanent Sutherland Global. Location : Hyderabad Notice : Immediate. Primary Skills (Mandatory) : Oracle ADF, Java, PLSQL. Roles and Responsibilities: Interpret requirements and design solution that satisfy the customer’s needs and also satisfied the need for standardization,...

  • Director- Contract

    4 weeks ago

    India Sutherland Full time

    About Sutherland:Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in reengineering process. We design exceptional...

  • Sutherland | Sr. Director

    5 days ago

    india Sutherland Full time

    Overview This position requires In depth experiencing of reviewing processes end to end using Lean methodology and driving implementation. Excellent financial, business analysis and gap analysis skills, reflecting the need to understand and interpret complex, extensive and interconnected business requirements; Ability to work effectively to strict...

  • Global Cybersecurity Strategy Director

    1 week ago

    India Sutherland Full time

    Cybersecurity Leadership Role at SutherlandWe are seeking a seasoned cybersecurity expert to join our team as a Global Cybersecurity Strategy Director. This is an exciting opportunity to lead our organization's cybersecurity efforts and contribute to the development of a comprehensive security strategy.As a Global Cybersecurity Strategy Director, you will be...

  • Sr. Director

    6 days ago

    India Sutherland Full time

    Overview This position requires In depth experiencing of reviewing processes end to end using Lean methodology and driving implementation. Excellent financial, business analysis and gap analysis skills, reflecting the need to understand and interpret complex, extensive and interconnected business requirements; Ability to work effectively to strict deadlines...

  • Sr. Director

    5 days ago

    India Sutherland Full time

    Overview This position requires In depth experiencing of reviewing processes end to end using Lean methodology and driving implementation. Excellent financial, business analysis and gap analysis skills, reflecting the need to understand and interpret complex, extensive and interconnected business requirements; Ability to work effectively to strict...

  • Creative Director

    4 days ago

    India Pocket FM Full time

    About Pocket FMIt’s an amazing time to join Pocket FM as we continue shaping the future of entertainment globally with audio series. Our mission is to give wings and wisdom to stories, transforming them into a strong entertainment package.Pocket FM has grown to 130+ million listeners community, spending an average of over 115 minutes every day, while the...

  • Patch the Skill | Freelance Trainer Sr Program Manager/Director | india

    2 weeks ago

    india Patch the Skill Full time

    Company Description Patch the Skill offers corporate training in various technical and soft skills areas including Voice & Accent, Cloud, AI, Machine Learning, IoT, Data Science, DevOps, and more. The company focuses on enhancing communication skills, team building, and technical expertise. This role offers a unique opportunity to contribute to the...

  • Patch the Skill | Freelance Trainer Sr Program Manager/Director | india

    2 weeks ago

    india Patch the Skill Full time

    Company Description Patch the Skill offers corporate training in various technical and soft skills areas including Voice & Accent, Cloud, AI, Machine Learning, IoT, Data Science, DevOps, and more. The company focuses on enhancing communication skills, team building, and technical expertise. This role offers a unique opportunity to contribute to the...

  • Pocket FM | Creative Director | india

    5 days ago

    india Pocket FM Full time

    About Pocket FMIt’s an amazing time to join Pocket FM as we continue shaping the future of entertainment globally with audio series. Our mission is to give wings and wisdom to stories, transforming them into a strong entertainment package.Pocket FM has grown to 130+ million listeners community, spending an average of over 115 minutes every day, while the...