Director – Delivery
2 weeks ago
Be part of a high-growth digital and customer experience consulting firm that is growing by over 50% in the last year and is forecasting growth of 50% year on year in the next two years. Our Sitecore practice alone has grown over 80% year over year in the last 2 years, with over 400 people in 5 countries.
The Director - Delivery is a key leader responsible for aligning the delivery organization to the sales process and then ensuring Altudo’s ability to deliver throughout the entire implementation life cycle of various engagements.
The Director - Delivery will work closely with business stakeholders to meet the company’s business goals and targets. The individual will manage efforts to ensure adherence to project timelines, quality and budgets as well as manage internal resource allocation and costs towards profitability.
- Job Title - Director Delivery
- Work Location -Noida/Gurgaon
- Position Type - Fulltime
- Experience Level - 15+ Years
Roles & Responsibility
- Provide overall leadership, vision, strategic planning, and oversight of supporting tactical execution plans to ensure successful delivery against the overall delivery roadmap.
- Manage and own accountability for timely, high-quality, and cost-effective delivery of multiple projects across different geographies. Oversight and management of multiple programs and/or projects, leveraging various skill sets ensuring a consistent usage of standard project management practices.
- Implement best practices and processes - Delivery, IT, Finance, Quality; and ensuring compliance.
- Ensuring effective resource utilization across onsite and offshore including manpower allocation and release, bench management, monitoring talent pipeline and utilization.
- Accountable for profitability, customer and employee Satisfaction.
- Work with Pre-Sales/Practice teams to drive growth, quality and customer satisfaction.
- Enabling better alignment of technology to the emerging business context of the company. Forward looking in adopting newer technologies.
- Responsible for managing respective account P&L, margins at project level, Onsite-offshore ratios, revenue growth, billing milestones and utilization in line with organizational goals.
- Drive performance assessment, training, coaching, and mentoring to team members.
- Takes responsibility for people development including ongoing training, skill building, deployment, and career growth.
- Build competency development and drive to improve productivity.
Job Requirements:
- 5 + years of overall experience with a proven track record in project execution and managing multiple CMS or web-based projects.
- Program management: Experience in managing multiple projects in agile environment simultaneously in an onsite/offshore model.
- Should have successfully managed a portfolio of minimum 150+ people in different locations with large IT consulting companies.
- Demonstrated ability in developing and successfully executing plans for projects including an ability to oversee projects from conception to completion.
- Should have experience interacting with senior management of the North America customers.
- Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors.
- Collaborating on common goals with client's technology and marketing teams.
- Operation excellence skills include setting up resource planning, financials etc.
- People Management – Should have experience in developing progressive recruitment, induction, career growth plan, ongoing training & research systems, to ensure high quality capabilities in the team & retention.
Benefits of this role
- Experience faster growth than other organizations; diligent performers can vouch for promotions and rapid growth at Altudo.
- Work on innovative solutions that will transform Customer Experience in the industry.
- You will learn about business strategy, GTM and financial management.
About Altudo
Altudo is an award -winning Customer experience consulting firm with a presence across US, Canada, South America, and Europe. Over the last two decades, we’ve established ourselves as a leader in the customer experience space, with over fifty Fortune 500 companies among our clients. We create solutions that improve customer experience and drive revenue. We have won numerous accolades and gained international recognition for our work. Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and open entrepreneurial avenues that contribute to their holistic development at Altudo. We have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce and Adobe.
Learn more about us at Altudo | Digital Customer Experience, Personalization, MarTech & Commerce
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