Seller onboarding manager

HIRING: SELLER ONBOARDING MANAGER Location: Mumbai | Experience: 5-8 Years | Immediate Joiners PreferredABOUT GAJABGAJAB is India's first AI-powered bargaining marketplace recreating traditional bazaar culture digitally. We are building for tier 2/3 India families earning Rs 15-50K monthly, targeting 100 Cr GMV through 20 lakh annual orders. As a bootstrapped startup with 25+ people operating from Marol, Andheri East, Mumbai, we are in an active scaling phase with a mission to preserve and digitize India's bargaining and bazaar culture.THE ROLEWe are launching our Home, Kitchen & Decor and Toys & Games categories from zero and need a Senior Seller Onboarding Manager to build our seller ecosystem from scratch. This is a high-ownership role requiring 3-4 days of field work weekly across West India (Maharashtra and Gujarat), meeting existing ecommerce sellers and bringing them onboard. You will start as an individual contributor and scale to managing a team of 2-3 coordinators within 6 months as volumes grow.WHAT YOU WILL DOSeller Acquisition (50% of time)Source and acquire 30-60 existing ecommerce sellers per month from platforms like Amazon, Flipkart, Meesho, Shopsy, Instagram/Facebook stores, and independent websitesExecute multi-channel acquisition strategy including direct outreach, platform identification, seller community engagement, trade fair participation, referral programs, and physical field visits to seller warehousesPitch GAJAB's unique value propositions: bargaining feature enabling better margins, less competition and better visibility, dedicated seller support, early mover growth opportunity, and fast 2-3 day onboarding processBuild and maintain a healthy pipeline of seller leads with clear conversion tracking from first contact to go-liveTravel 3-4 days per week across Maharashtra and Gujarat for physical seller meetings, with remaining days in Mumbai office for coordination and approvalsOnboarding Operations (30% of time)Execute fast-track 2-3 day onboarding process from documentation to go-liveCollect and verify mandatory documents: PAN card, Aadhaar card, GST certificate, bank account details, business address proof, and owner identificationProvide assisted catalog setup for first batch of products, helping sellers with bulk upload templates, image optimization, and product descriptionsConduct manual quality control and approval of all product listings before they go live on platformEnforce quality standards including no counterfeits or banned items, clear product images with proper white background, accurate titles and descriptions, competitive pricing, and products suitable for bargainingDefine and continuously improve the quality framework, approval processes, and rejection criteria as you scale operationsSeller Enablement (10% of time)Conduct one-time 30-45 minute onboarding training covering basic platform mechanics for uploading products, managing orders, and updating inventoryTrain sellers on optimizing the bargaining feature: setting negotiation ranges, responding to customer offers, and maximizing conversions through strategic pricingProvide content quality guidance on product photography basics and writing descriptions that convertFirst 30 Days Support (10% of time)Provide intensive hand-holding and support during seller's first month on platformBe the primary point of contact for resolving issues, answering questions, and troubleshooting problemsMonitor seller activity, product performance, and early sales to ensure smooth ramp-upAfter 30 days, transition sellers to standard support channels while remaining available for escalationsSystems & Process BuildingIdentify and implement tools and systems needed for seller onboarding operations including CRM, seller management dashboard, communication templates, catalog management tools, documentation repository, and performance dashboardsCreate SOPs, playbooks, and training materials to enable team scalingDocument best practices, common seller objections and responses, and category-specific onboarding nuancesSUCCESS METRICSYou will be measured on six primary KPIs:Onboarding Volume: Consistently onboard 30-60 sellers per monthSeller Activation Rate: Percentage of onboarded sellers who list products within first weekQuality of Sellers: Percentage of onboarded sellers who make their first sale within 30 daysCatalog Quality: Product approval rate, rejection rate with reasons, and time taken for approvalsSeller Retention: Percentage of sellers still actively listing and selling after 90 daysCategory Coverage: Breadth and depth of product assortment, identification and filling of gaps in sub-categoriesMUST-HAVE REQUIREMENTS (Non-Negotiable)Proven experience working directly with ecommerce sellers from platforms like Amazon, Flipkart, Meesho, or social commerce channelsDemonstrated experience building onboarding systems and processes from scratch in a zero-to-one environmentStartup experience having worked in companies with 50 people or lessImmediate availability to join within 15-30 days maximumCurrently based in Mumbai or willing to relocate to Mumbai immediatelyBased in West India region with understanding of Maharashtra and Gujarat marketsSTRONGLY PREFERRED (Major Plus Points)Specific experience in Home, Kitchen & Decor OR Toys & Games product categoriesDeep understanding of tier 2/3 city markets, customer behavior, and seller ecosystems outside metrosPrior experience leading or managing a small team of even 2-3 peopleExisting network of seller contacts in West India region who can be tapped for quick winsStrong knowledge of product cataloging, quality standards, marketplace compliance, and content optimizationIMMEDIATE REJECTION CRITERIA (Red Flags)No field sales experience, uncomfortable with extensive travel, or preference for desk-only jobsPure category management or product management background with no direct seller or vendor relationship experienceNotice period longer than 60 days making it impossible to join quicklyNot based in West India and completely unwilling to relocate to Mumbai immediatelyPoor communication skills in Hindi or English, unable to articulate thoughts clearlyNo startup hustle mindset, expecting structured 9-5 job with defined processes and extensive hand-holdingWHAT WE OFFERCompensation: Open and flexible based on experience, proven track record, and interview performanceClear career progression: Promote to Team Lead within 6 months, managing 2-3 coordinators as seller volumes scaleHigh ownership role: Build seller ecosystem from absolute zero, define quality standards, create all processes and systemsMission-driven work: Preserve and digitize India's unique bargaining and bazaar culture for tier 2/3 audiencesStartup environment: Fast decision-making, direct access to founders and leadership, visible impact on company growthLearning opportunity: Work across acquisition, operations, enablement, and relationship management with exposure to full seller lifecycleWORK CULTURE & EXPECTATIONS6-day work week: 5 days in office (Marol, Andheri East, Mumbai), Saturday work from homeFlexible working hours: Start early or late based on seller availability, but expect 9-10 hours daily when neededResults-driven culture: We measure outcomes and impact, not hours spent or processes followedHigh ownership: You will own seller onboarding end-to-end with minimal supervision and maximum autonomyJugaad mentality: Resourceful problem-solving with limited resources, making things work through creativityBuilder mindset: Excited about creating systems from scratch without pre-defined templates or structuresComfortable with ambiguity: Processes are not perfect, things change fast, you must adapt and figure things out independentlyScrappy execution: Speed over perfection, iterate quickly, learn from failures, move fastMission-driven: Genuinely excited about GAJAB's vision of preserving bazaar culture and impacting tier 2/3 IndiaCATEGORY DETAILSHome, Kitchen & Decor: Cookware, dinnerware, storage solutions, home furnishings, decorative items, wall art, lighting, organizers, kitchen appliances and gadgetsToys & Games: Kids toys across age groups, educational toys, board games, outdoor games, puzzles, action figures, dolls, remote control toys, soft toys, party suppliesWe expect moderate category understanding where you know broad category dynamics, key sub-categories, seasonal trends, and basic compliance requirements. Generalist ecommerce background is acceptable as you can learn category nuances.COMPENSATION & WORK SETUPCompensation: Open and flexible based on experience, proven track record, and interview performanceWork Mode: 5 days per week in office, Saturdays work from homeWorking Hours: Flexible based on seller availability, typically 9-10 hours daily with results-driven approachAdditional Benefits: 2 work from home days per month for mental health or menstrual healthReporting To: Operations ManagerStart Date: Immediate joining preferred within 15-30 days maximumSend your resume to: hr@gajab.comSubject Line: Seller Onboarding Manager - [Your Name]In your email, please include:Current CTC and Expected CTCNotice period and earliest joining dateBrief explanation of your most relevant seller onboarding experienceWhy you want to work at GAJAB specificallyPROCESSAcknowledgement: Within 24-48 hours of receiving your applicationInitial Response: Within 5 working days with update on your application statusInterview Rounds: 2 rounds totalRound 1: HR Screening (30-40 minutes) - Fitment, availability, basic experience validationRound 2: Operations Manager/Founder Round (60-75 minutes) - Deep-dive on portfolio, live problem-solving scenarios, case discussionWhat to Expect: We move fast for candidates who demonstrate strong fitment. Be prepared with specific examples of seller onboarding work, metrics achieved, and challenges solved. Portfolio review and scenario-based problem solving will be key evaluation areas.