Travel Support Specialist

2 weeks ago

nadiad, India beBeeCustomerExperience Full time

Customer Experience Professional RoleThis position is responsible for delivering exceptional customer support, ensuring customer satisfaction, and resolving client queries.The ideal candidate will possess excellent communication skills, be able to handle real-time on-trip queries from customers, and manage escalations efficiently.Provide timely assistance for any itinerary changes or disruptions.Maintain clear and concise communication with customers to ensure a seamless travel experience.Document all queries and resolutions for continuous service improvement.Key Responsibilities:Handle Real-Time QueriesThe Customer Experience Professional will handle real-time on-trip queries from customers, providing timely assistance and support when needed.Manage EscalationsThe ideal candidate will be able to manage escalations efficiently, ensuring that client queries are resolved in a timely manner.Coordinate With SuppliersThe Customer Experience Professional will coordinate with suppliers, hotels, and transport providers to resolve urgent issues and ensure a seamless travel experience.Communicate EffectivelyThe ideal candidate will maintain clear and concise communication with customers, documenting all queries and resolutions for continuous service improvement.Benefits of Working in This RoleThis role offers the opportunity to work with a dynamic team, deliver exceptional customer support, and contribute to the growth and development of our company.

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