Senior IT Service Management Professional

17 hours ago

belgaum, India beBeeITSM Full time

Job DescriptionWe are seeking a strategic and experienced ITSM leader to drive our IT Service Management function forward.About the Role:Develop and execute strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery and support business objectives.Lead and manage a team of professionals, including Ops Managers, to ensure alignment with organizational goals and priorities.Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives.Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives.Drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs) and operational standards.Implement and optimize ITSM tools to automate workflows, streamline processes, and enhance the end-user experience.Provide strategic guidance and recommendations on ITSM trends, technologies, and industry standards to drive innovation and cost-effective solutions.Manage vendor relationships, contracts, and service level agreements (SLAs) for third-party service providers supporting ITSM operations.Develop resource allocation and staffing plans to support current and future operational needs.Presents reports, analyses, and recommendations to senior management and stakeholders on ITSM performance, projects, and initiatives.Liaise with the Managed Services team to share best practices and improve operations.Focus on constant training and development of the operations teams.Key Skills and Qualifications:Experience in ITSM:A minimum of [insert number] years of experience in IT Service Management, preferably in a leadership role.Industry Knowledge:Deep understanding of industry best practices, including ITIL framework.Leadership Skills:Demonstrated ability to lead and manage teams, ensuring alignment with organizational goals and priorities.Communication Skills:Excellent communication and interpersonal skills, with the ability to present complex information to various audiences.What We Offer:Competitive Salary:A highly competitive salary package that reflects your skills and experience.Opportunities for Growth:The opportunity to work with a dynamic team and contribute to the growth and success of the organization.Professional Development:Ongoing training and development opportunities to enhance your skills and knowledge.How to Apply:Please submit your application, including your resume and cover letter, to [insert contact information].

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