Cloud Support Engineer
1 week ago
About the Job : As a Cloud Support Engineer, you will provide best-in-class customer support for all AWS Services, mirroring the way AWS Support interacts with customer environments, being the expert on the AWS services and guiding our customers on their implementations and troubleshooting. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases.Responsibilities:Guide Mission’s customers through complex issues and troubleshoot AWS resources through Mission’s support ticket platform.Analyze customer-facing cases related to AWS Services and leverage AWS expertise to assist customers through troubleshooting, changing, or setting up AWS resourcesProvide front-line AWS support and use judgment to resolve cases in house, where possible, to provide an excellent customer experienceAdvocate for customers when cases are escalated to AWS and help expedite and facilitate a positive resolution of the caseLead root cause analysis for recurring customer issues, joining calls with customers on a frequent basis to assist in live troubleshooting and explanations of AWS services to expedite resolution of customer-submitted casesCollaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experienceWork a shift schedule to provide 24x7 supportMaintain full knowledge of current AWS servicesAct as a trusted AWS technical advisor, guiding customers on best practices, cost and security in every customer interactionRequirements:2–4 years of experience Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatchExperience communicating directly with customers over phone and chat in EnglishAbility to be adaptable and think critically in customer situationsKnowledge of infrastructure and networking in AWS Services, with deep understanding of EC2 and VPCUnderstanding of networks and website management, including IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributionsUnderstanding of web server applications and the administration of web application environmentsKnowledge of technical customer support processes that include planning, coordinating, problem resolution, and documentationAbility to work a flexible schedule, including nights, weekends, and holidaysExperience working as System Administrator (Linux and Windows) preferredAWS SysOps Administrator - Associate Certification (required within 90 days of hire)
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Cloud Operations Support Engineer
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Bangalore, India Oracle Full timeDescription of the role As a Senior Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you...
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bangalore, India Oracle Full timeDescription of the role As a Senior Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you...
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