Cloud Support Engineer
4 days ago
About the Job : As a Cloud Support Engineer, you will provide best-in-class customer support for all AWS Services, mirroring the way AWS Support interacts with customer environments, being the expert on the AWS services and guiding our customers on their implementations and troubleshooting. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases.Responsibilities:Guide Mission’s customers through complex issues and troubleshoot AWS resources through Mission’s support ticket platform.Analyze customer-facing cases related to AWS Services and leverage AWS expertise to assist customers through troubleshooting, changing, or setting up AWS resourcesProvide front-line AWS support and use judgment to resolve cases in house, where possible, to provide an excellent customer experienceAdvocate for customers when cases are escalated to AWS and help expedite and facilitate a positive resolution of the caseLead root cause analysis for recurring customer issues, joining calls with customers on a frequent basis to assist in live troubleshooting and explanations of AWS services to expedite resolution of customer-submitted casesCollaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experienceWork a shift schedule to provide 24x7 supportMaintain full knowledge of current AWS servicesAct as a trusted AWS technical advisor, guiding customers on best practices, cost and security in every customer interactionRequirements:2–4 years of experience Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatchExperience communicating directly with customers over phone and chat in EnglishAbility to be adaptable and think critically in customer situationsKnowledge of infrastructure and networking in AWS Services, with deep understanding of EC2 and VPCUnderstanding of networks and website management, including IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributionsUnderstanding of web server applications and the administration of web application environmentsKnowledge of technical customer support processes that include planning, coordinating, problem resolution, and documentationAbility to work a flexible schedule, including nights, weekends, and holidaysExperience working as System Administrator (Linux and Windows) preferredAWS SysOps Administrator - Associate Certification (required within 90 days of hire)
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Cloud Support Engineer
3 days ago
bangalore, India CDW Full timeAbout the Job : As a Cloud Support Engineer, you will provide best-in-class customer support for all AWS Services, mirroring the way AWS Support interacts with customer environments, being the expert on the AWS services and guiding our customers on their implementations and troubleshooting. You will work to resolve cases in-house or follow cases through to...
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Senior Cloud Support Engineer
4 days ago
bangalore, India CDW Full timeAbout the Job:As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard...
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Cloud Operations L2 Support Engineer
1 week ago
bangalore, India Rakuten Symphony Full timeJob Summary :We are seeking a highly skilled and experienced Cloud Engineer with a strong Site Reliability Engineering (SRE) mindset to join our team. This role will be critical in ensuring the availability, reliability, and performance of our platform services and applications, particularly those supporting our Radio Access Network (RAN) and Core Network...
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Cloud Operations L2 Support Engineer
2 weeks ago
bangalore, India Rakuten Symphony Full timeJob Summary : We are seeking a highly skilled and experienced Cloud Engineer with a strong Site Reliability Engineering (SRE) mindset to join our team. This role will be critical in ensuring the availability, reliability, and performance of our platform services and applications, particularly those supporting our Radio Access Network (RAN) and Core Network...
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Cloud Support Engineer
2 days ago
bangalore district, India CDW Full timeAbout the Job : As a Cloud Support Engineer, you will provide best-in-class customer support for all AWS Services, mirroring the way AWS Support interacts with customer environments, being the expert on the AWS services and guiding our customers on their implementations and troubleshooting. You will work to resolve cases in-house or follow cases through to...
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DevOps Engineer
2 days ago
bangalore, India WaferWire Cloud Technologies Full timeJob Title: DevOps EngineerJob Location: Hyderabad, IndiaWorksite: Onsite (100%)About WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive cloud, data, and AI solutions through Microsoft's technology stack. Our services include strategic consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution...
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Senior technical support engineer-cloud
4 weeks ago
Bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re...
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Staff technical support engineer, cloud
3 weeks ago
Bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re...
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Staff Technical Support Engineer, Cloud
2 days ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Senior Technical Support Engineer-Cloud
1 week ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
