Customer Experience Specialist

2 days ago

vellore, India beBeeGuest Full time

We are seeking a dedicated Guest Services Coordinator to join our team and provide exceptional customer experiences for our US-based short-term vacation rental clients.This remote position requires excellent communication skills, a strong grasp of the US accent, and a proactive approach to delivering outstanding results.Process refunds and resolve billing discrepancies according to established company policies.Handle guest inquiries, concerns, and disputes with empathy and professionalism.Provide personalized recommendations for local attractions, dining, and experiences.Improve reservation processes and guest satisfaction.Ensure compliance with company procedures.The successful candidate will possess:Fluent spoken English with clear voice and US accent familiarity.Strong communication and interpersonal skills.Experience using reservation software and property management systems (PMS).Excellent organizational and multitasking abilities.Requirements & Qualifications:Minimum 1 year of experience in customer service, business process outsourcing (BPO), hotels, or vacation rentals serving US clients.Prior experience in reservations or sales is an added advantage.About this roleThis opportunity is ideal for individuals who thrive in a fast-paced environment, prioritize exceptional customer service, and excel in multitasking. If you have a passion for delivering outstanding guest experiences and meeting new challenges, we encourage you to apply.Key responsibilitiesResolve guest issues efficiently and effectively.Develop strong relationships with guests and internal teams.Stay up-to-date on company procedures and industry best practices.Collaborate with colleagues to achieve shared goals and objectives.RequirementsUS accent familiarity required.Strong written and verbal communication skills.Ability to work in a remote setting.Flexibility and adaptability to changing priorities.

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