Service Excellence Ambassador

3 days ago


guntur, India beBeeCustomerSupport Full time

Customer Service Specialist RoleThis role entails delivering exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive customer experience.The Customer Service Specialist is accountable for communication via phone, email, chat, or in-person, and requires strong problem-solving skills and professionalism.Respond to customer inquiries via phone, email, or chat in a timely manner.Provide accurate information regarding products, services, and policies.Handle customer complaints and provide appropriate solutions.The key responsibilities of this role include customer support, issue resolution, documentation & reporting, product & policy knowledge, and team collaboration.The ideal candidate will have a high school diploma or equivalent, strong communication skills, ability to multitask, prioritize, and manage time effectively, basic computer skills, and familiarity with CRM tools such as Salesforce, Zendesk, Freshdesk.



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